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Hello, if you would like to return a physical product, or your product has arrived damaged, please fill in this short form and we'll be in touch asap with details on next steps.
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Contact Details
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Name
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Is the product damaged?
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We're sorry to hear your product arrived damaged. So that we can investigate this straight away, please provide the following information:
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Order Number
If you purchased more than one product, please let us know which product(s) is damaged.
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Please upload photos showing the condition of the product(s)
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Would you prefer a refund, exchange or replacement (if products are available)?
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Please note this may be dependent up
Refund
Exchange for another item
Replacement (if same product is available)
Refund
Exchange for another item
Replacement (if same product is available)
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We will address all damages on a case-by-case basis. We will do our best to ensure a satisfactory & speedy resolution. However, any refunds, exchanges or replacements will only be offered after the damages have been investigated.
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I acknowledge the above
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Please provide the following information:
Order Number
If you purchased more than one product, please let us know which product(s) you want to return.
Reason for return
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We can only accept returns on physical products up to 14 days after delivery. Refunds will only be provided if the item is unused, not damaged and is in a resell-able condition. If goods meet these conditions, we will refund the full order amount, minus the original cost of shipping. Customer to cover cost of returns.
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I acknowledge the above
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