Here is how the process works 

Step 1:Submit an application 

We will guide you step by step. The application should take about 10 minutes to complete. 

Step 2: Submit proof of your living situation

This includes ID, paystubs, proof of address and expenses. You can do this during the application or within the next 30 days after submitting. You can send in via email at SNAPDocuments@ntfb.org, at your local HHSC office, by fax at 1-877-447-2839 or by mail at HHSC. P.O. Box 149027. Austin, TX 78714-0927. 

Step 3: Processing and determining elegibility 

Once the application is submitted Health and Human services will process and determine elegibility. You will get the response via mail at your mailing address it can take 30-45 days for HHSC to process the application. HHSC gives SNAP food benefits through the Texas Electronic Benefit Transfer (EBT) Lone Star Card. This is a plastic card that's used like a debit card. Each month, your approved monthly benefit amount is placed in the card's account

Disclosure: The North Texas Food Bank is a community partner with Health and Human Services. We will help you fill out your application and submit it to HHSC, but we do not determine eligibility. Eligibility will be determined by Health and Human Services and any correspondence will be sent to your mailing address, NTFB does not receive any information regarding your case.

Lets start with some basic information

We're sorry this page only helps people in Texas apply for SNAP benefits

If you would like information on how to apply for food, health or cash benefits outside of Texas please click here. 

Sorry we do not service your county

You can find the food bank that does provide applciation assistance to your area by clicking here.

Before we begin

On the next few slides, we will present you with our case information release forms. Since the North Texas Food Bank is part of the Texas Community Partner Program, we are required to have signed consent forms for every client that allow us permission to assist you. If you would like to read more about the Community Partner Program you may do so by clicking here.

TANF Benefits

For TANF benefits you will be asked information regarding the Mother and/or Father of each of the children in the home. If you do not know or are afraid to provide the information you may leave it blank but HHSC may ask you for clarification when they conduct your interview over the phone. 

Regarding out of state benefits

If you are still receiving benefits from another state you can apply in Texas but you will need to call the Health and Human Services office in that state to cancel your benefits. You cannot get benefits in 2 states at the same time, be sure to ask for proof of cancelled benefits as Texas may ask to verify that information. Contrary to popular belief these benefits do not "transfer" from one state to another. 

Supporting Documents 

If you have any supporting documents you can turn them in to HHSC by dropping it off at a local office, faxing it to 1-877-447-2839 or by mail to HHSC, PO Box 149024, Austin, TX 78714-9968. These are some example of documents you may need for your application although they may not all be applicable to your situation. 

• ID (goverment issued)
• Proof of address (rental agreement, utility bill, ID, car insurance, etc.)
• Proof of earned income (Pay stubs, employer verification form 1028)
• Proof of other income (SS Award letter, VA letter, child support documents, etc.)
• Proof of Child Care (If applicable)
• Proof of disability (if applicable)

You can also send your documents in to our verification email at SNAPDocuments@ntfb.org if you do send it please include your name and date of birth.

If you need any verification document you can download it or have it mailed by requesting it here. 

You're Almost Done!

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