Your® Liner - Ordering platform

Current lead time
/!\ in WEEKdays /!\ Only works if this value is below 50. Contact CGA if we need to put a higher number there.
Your® Liner can only be ordered by a Certified prosthetic technician. If you are a user and are curious about how Your® Liner could help you in your daily life, please get in touch with your CPO, or take a look at our list of partner centers.

This Follow-up Platform is made available for the following purposes only:
- Ordering duplicate / renewal liners for patients already fitted with a Your® Liner
- Placing warranty claims & complaints regarding delivered Your® Liners
For orders based on a new 3D scan, please use the Your® Liner Ordering Platform
How can we help you ?
Company*
Prosthetist Name / Surname*
Prosthetist e-mail*
Prosthetist phone number
Purchase Order n°
Ref n° for your accounting department (optional)
Who is your MotionTech contact ?*

Clément Gabry (e.g. for France, Belgium, Netherlands, Switzerland FR)Enrico Gibson (e.g. for Austria, South Germany, Switzerland DE)Katja Lange (e.g. for North Germany)I don't know
What type of request do you want to place ?*

I want to order a duplicate / renewal linerI want to place a warranty claimI want to order a new liner based on a new scan
Reference of the previous Your® Liner*
Serial n° of latest Your® Liner (starts with SMT-). Optionally: Patient ID, Order n°
To place orders starting from a new scan, you must use the standard ordering platform:

=> Your® Liner Ordering Platform
What type of warranty claim ?*

Initial-fitting is not successful (satisfaction warranty)Liner is prematurely worn out (product warranty)
Note: Satisfaction warranty claims must be placed within 60 days of the seller's invoice.
Why did the initial fitting fail and what should we change for the next liner:*
Please be as extensive and precise as possible.
Failure mode of the liner:*
Please be as extensive and precise as possible.
Upload pictures to substantiate your claim

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MotionTech may consider an absence of pictures as a lack of appropriate substantiation.
Cancelof
Should we change anything compared to the previous liner ?*

NoYes
Describe your modification requests:*
Be as extensive and precise as possible. e.g: silicone rings heights, textile design, 3D model modifications, silicone type, etc.
Modifications which imply re-working the 3D model may be subject to an extra fee*

I requested modifications on the 3D model => I accept the extra feeI am not requesting any modification of the 3D model
Upload pictures / videos to illustrate your modification requests

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Visual content is always helpful to make sure we interpret your requests correctly
Cancelof
Would you spend 2 mins to provide feedback on Your® Liner {referenceOf} ?

Yes, sure !Sorry, no
Thanks for helping us improve !

You can skip / hide this section by choosing not to give feedback in the previous question
What is the current status of the Your® Liner {referenceOf} ?

Still used currentlyBroken - unusableWorn-out - kept as backup

Before receiving his 1st Your® Liner what liner did your patient have ?

This patient had a liner from another manufacturer before his 1st Your® LinerThis patient never had a liner before his 1st Your® Liner
Model name - previous liner from other manufacturer
Please provide as many details as possible allowing us to understand the specific model your patient had

Feel free to share anything else that's on your mind !
Delivery date
Estimated delivery date for requests placed today:

{minDefault455} - {maxDefault459}

*MotionTech doesn't guarantee delays, these dates are only indicative.
MotionTech is closing from 24th Dec 2021 until 3rd Jan 2022. Please expect longer delays around this period

WHY THESE DATES ?

Select an earlier / later shipping date ?*

I'm OK with default datesChoose a different date (against discount / extra charge)
Choose your shipping date*

DayMonthYear
Estimated delivery date for chosen shipping date:

{minDesired462} - {maxDesired464}

↳ Subsequent extra-charge: {extraCharge}
Estimated delivery date for chosen shipping date:

{minDesired462} - {maxDesired464}

↳ Subsequent discount / extra-charge: {extraCharge} (no discount / extra-charge)
Estimated delivery date for chosen shipping date:

{minDesired462} - {maxDesired464}

↳ Subsequent discount: {extraCharge}
I have seen and accept this extra charge*

YesNo

How are discounts / extra charges determined ?

Current date

DayMonthYear
(used for calculating default shipping date)
Current date - string
(used for calculating default shipping date)
Displayed lead time
[weekdays] - This is equal to above number except if it's below 7 (=7 if current lead time below 7)
Default shipping date

DayMonthYear
Date type field
Default shipping date - string
.
Min default delivery date

DayMonthYear
Date type field
Min default delivery date - string
Max default delivery date

DayMonthYear
Date type field
Max default delivery date - string
Desired shipping date - string
Used to differentiate business days calculation based on which day is the desire shipping date
Min desired delivery date

DayMonthYear
Date type field
Min desired delivery date - string
Max desired delivery date

DayMonthYear
Date type field
Max desired delivery date - string
# Total days of difference with default lead time
Counts week ends, below property counts only business days
# Business days of difference with default lead time
/!\ Capped in negative (~-30 depending on week day) and in positive (~50 depending on week day)
# Days between requested shipping deadline and today
Used to calculate 10% fee when requested delivery date is in 5 days and actual lead time is between 7 and 10 days.
Is requested shipping deadline in 5 business days ?
=1 if yes, empty otherwise
Extra charge / discount - value
VALIDATE
Any additional comments ?
e.g. specific request / points of attention, etc.
Signature*

I agree to MotionTech's Terms & Conditions for the Your® Liner service. Clear
Should be Empty:

	Not at all satisfied	Rather not satisfied	Neutral	Rather satisfied	Fully satisfied
Fit of the liner
Thickness profile
Workmanship quality
Textile aesthetics
Feel (texture, touch, material)
Lead time (from order to reception)
Service & support from MotionTech

	Much worse	A bit worse	Similar	A bit better	Much better	I don't know
Overall satisfaction
Complaints on painful areas of the stump
Overall mobility abilities
Occurence of skin injuries
Occurence of injuries preventing use of the prosthesis until healed
Comfort when wearing the liner
Proprioception
Daily limb volume change
Sweating
Donning & doffing

How can we help you ?

Thanks for helping us improve !

Delivery date

VALIDATE