Contract of Terms - Mike Wong Fitness

Your agreement is with Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED who delivers your training.

These Terms and Conditions form part of your agreement. Your instruction to commence personal training with MIKE WONG FITNESS LIMITED will constitute acceptance of these Terms and Conditions when you become a Client (a "client' or "you')

You are advised to read (and are responsible for reading) all information set out in these Terms and Conditions fully.

The Trainer's Obligations (MIKE WONG FITNESS LIMITED)

• Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED will use his skills and knowledge to design a safe programme of exercise to achieve the client's goals.
• This will take into account: the client's age, health, lifestyle, background, occupation, fitness levels, likes and dislikes related to exercise and personality.
• Apart from the initial consultation, each personal training session will last 60 minutes (a "session' If Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED misses your session without at least 48 hours' notice you will be credited with a free session.
• You understand that the results of any fitness programme cannot be guaranteed. Your progress depends on your effort and co-operation in and outside of the sessions. In particular you acknowledge that individual results may vary and no particular result is guaranteed.
• Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED will provide the coaching, supervision, advice and support that the client will need to help achieve their goals during each session.
• All client information will be kept strictly private and confidential

The Client's Obligations

• It is understood between you and Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED that both must commit to your training programme 100% in order for the client to achieve results.
• You are required to arrive on time for each session so that your full training plan is achieved on each visit.
• You are required to wear appropriate clothing and footwear.
• You are required to complete and sign a health screening form before undertaking your first personal training session.
• You understand and agree that it is your responsibility to inform Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED of any conditions or changes in your health, now and ongoing, which might affect your ability to exercise safely and with minimal risk of injury.
• If Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED requires further medical information from your GP or Specialist Practitioner, you must provide such details.
• You understand that there are inherent risks in participating in a programme of strenuous exercise. If you sustain or claim to sustain any injury while participating in training, you acknowledge that Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED is not responsible, except where the injury was caused by his gross negligence.
• The client must bring any medication, or medical equipment that may become necessary throughout physical activity.
• The client is encouraged to bring a sweat towel, a drink and other reasonably requested equipment or apparel.

Fees

• Accepted methods of payment via Direct Debit only.
• All sessions that are purchased in full must be paid for in advance at or before commencement of the first training session.

Cancellations and Refunds

You will be required to give one full calendar month's notice of any cancellation or amendments to your payment plan(s) in relation to MIKE WONG FITNESS LIMITED.

• To cancel a scheduled session with Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED with no charge or cancellation fee will require a  MINIMUM OF 48 hours' notice.
• Notice of a session cancellation must be made either in person or via telephone conversation with Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED. Other electronic communication i.e. text message or email are not deemed viable.
• If a session cancellation is made by the client without at least 48 hours' notice it will be deemed a 'late cancellation' and the session will still be charged as usual. Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED has the discretion as to whether or not a client will be charged for a late cancellation. This discretionary measure is made in extreme circumstances under which the client wishes to make a cancellation and with any other factors Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED deems relevant.
• Clients who do not attend sessions without informing Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED will also be charged in full for the session and will not be given the opportunity to move the session. This is deemed a 'no show'.
• The time slot for any session that is cancelled by you, in or out of the notice period, will be made available to other MIKE WONG FITNESS LIMITED clients and you will no longer be entitled to that session time.
• If for any reason Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED is unable to attend a scheduled session with the client, Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED will notify the client as soon as practicable, and endeavour to reschedule the session to another time that suits both parties.
• Once sessions are purchased they are non-refundable and non-transferable with the exception of long term absences.
• Long term absences will be dealt with fairly and on an individual basis at the discretion of MIKE WONG FITNESS LIMITED. Sessions can be used when the client is well and able to do so again. If the client is unable to return to the original or amended version of the training programme after an agreed period of time, the sessions may be transferred to another suitable person or refunded.
• All clients must conduct themselves in a respectful manner whilst using MIKE WONG FITNESS LIMITED facilities. Any client who acts in an intimidating, abusive, violent or disrespectful manner may be asked to leave with no recourse for refund of monies already paid.

Small Group Training Sessions

• Small group session' is defined as more than one client being trained within one training session/programme.
• All clients who are booked in are expected to attend each session with the rest of the group as agreed.
• All Terms and Conditions stated within this document apply to those within small group session programmes with the exception of fees which is clarified as follows;
• Cancellation of an entire small group session with 48 hours' notice or more will be permitted to reschedule or cancel their session at no extra cost.
• If the session continues with one or more client(s) not in attendance, the absent client(s) will not be reimbursed for their loss of a session and the session will still be charged at the agreed group session rate.
• Should one client no longer wish to continue within the group sessions, payment of any session paid for in advance will not be refunded and the rated fee charged will revert to the applicable rate set for remaining client(s) in the future.

Lateness

• If you are late for a session, the session cannot be extended and will end at the scheduled time.
• If Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED is late, additional time will be added to the session or to a subsequent session.

 

Health and Safety

• Health and Safety Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED has completed and holds a FAA L3 Award in First Aid at Work (QCF) certificate and FA L2 in Cardiopulmonary Resuscitation and Automated External Defibrillation (QCF) certificate.
• MIKE WONG FITNESS LIMITED has £5 million public liability insurance cover.
• The equipment in use at MIKE WONG FITNESS LIMITED is checked periodically to ensure it is fit for purpose.

General 

• MIKE WONG FITNESS LIMITED has the right to change these Terms and Conditions, for example, to be able to offer new services or as required by law. You will be notified of any changes made. If such a change is made to the Terms and Conditions to which you are dissatisfied, you can cancel this agreement once you have made payments already due to MIKE WONG FITNESS LIMITED.
• You are responsible for keeping all your contact information up to date with Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED.
• Please be aware that MIKE WONG FITNESS LIMITED operates CCTV during your session at the Gym for the safety and security of you and MIKE WONG FITNESS LIMITED. You consent to, and waive any and all claims in respect of, your image being recorded by 24 hour CCTV for security purposes and agree to it being reviewed at our discretion by MIKE WONG FITNESS LIMITED.
• The client is asked to park on the concrete driveway or gravel driveway of MIKE WONG FITNESS LIMITED and not on the road. The client must do all that is reasonably necessary to abide by neighbouring and local parking as well as traffic conditions. MIKE WONG FITNESS LIMITED will accept no responsibility or any liability for any damage, theft or loss to a client's vehicle or personal belongings.

 CLIENT DISCLAIMER/WAIVER OF LIABILITY

I understand that physical exercise can be of a strenuous nature and may push me to the limits of my physical abilities and in certain instances, can even result in injury or cause of death. By agreeing to engage in any physical exercise or activity, I do so entirely at my own risk.

I hereby state that I will inform Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED of any symptoms (e.g. fatigue, shortness of breath, chest discomfort, any pain/discomfort or concern for my safety/benefit) during my participation in exercise. If I have any medical condition which should be declared, have an existing injury, had recent surgery or if I am taking any prescribed medications that could affect my performance, I will inform Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED prior to undertaking any training. I recognise that Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED is not able to provide me with medical advice with regard to my medical fitness and that the information I have provided MIKE WONG FITNESS LIMITED is only used as a guideline to the limitations of my ability to exercise safely.

I understand that Michael Wong, Personal Trainer of MIKE WONG FITNESS LIMITED will provide me with instructions on how to perform an exercise and use the equipment and I will ask him any questions if I do not understand.

Any recommendations made for changes in diet including the use of supplements are entirely my responsibility and I should consult a doctor prior to undergoing any dietary or food supplement changes.

In full consideration of the above mentioned risks and hazards and in full consideration of the fact that I am willing and voluntarily participating in the fitness programme made available by MIKE WONG FITNESS LIMITED, I hereby waive, release and discharge MIKE WONG FITNESS LIMITED and its employees of any kind, related to, arising from, or in any way connected with my participation in a physical fitness programme. This waiver and release of liability includes, without limitation, all injuries which may occur as a result of: (a) my participation in any activity or personal training session and (b) instruction, training, supervision or dietary recommendations by MIKE WONG FITNESS LIMITED

I acknowledge that I have read this document together with the MIKE WONG FITNESS LIMITED Terms and Conditions in their entirety and fully understand the contents within. A copy of the Terms and Conditions has been retained by me for my records.