Order Issue Report

Order Issue Report
Date

MonthDayYear
Date
Hour Minutes
Have you received your order?*

YesNo

If you need to speak to someone about an order you have not received yet please contact our shipping team at 954-428-8005. Thank you

What are you having an issue with?*

For all supplies/dry goods issues please email our supplies team directly at supplies@undergroundreptiles.com. Thank you

Your Email Address*
Your Name*
Phone Number*
Please enter a valid phone number.
Order Number*
What date was your order received?*

MonthDayYear
Date
Who received the order?*

I received itSomeone else received it

Please describe the nature of your issue*
Please describe the types of heating and lighting used, including wattages (if applicable)
Please describe the food offered and method for feeding. Please also include the frequency of feeding. (if applicable)

Please attach photos clearly showing any issue you are experiencing. IF YOU ARE REPORTING A DECEASED ANIMAL, PLEASE SEND PHOTOS OF THE ANIMAL ON ITS BACK ON A FLAT SURFACE TO CLEARLY SHOW IT IS DECEASED.
Attach Photos*

Cancelof

THIS ORDER ISSUE REPORT IS ONLY FOR ORDERS THAT HAVE ALREADY BEEN DELIVERED. IF YOU NEED TO CONTACT US ABOUT AN ORDER THAT HAS NOT BEEN SHIPPED ORDER DELIVERED YET PLEASE CALL OUR SHIPPING TEAM AT 954-428-8005. IF YOUR ORDER HAS NOT SHIPPED YET YOU WILL NOT RECEIVE A REPLY BY SENDING IN THIS REPORT.
PLEASE VERIFY YOU HAVE ALREADY RECEIVED YOUR ORDER*

I VERIFY
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