COVID-19 Health Check / Code of Conduct

Code of Conduct

#202 – 20434 64 Avenue, Langley, BC Phone: 604-514-8383 | FAX: 604-427-2494 www.bbvsh.com | info@bbvsh.com | This form can be found again at bbvsh.com/registration
Contact Information
Your name

First Name Last Name
Your email
Your Pet's Name *
We need this information to find your pet in our electronic medical records.
Health Check
During the COVID-19 outbreak, the health and safety of our clients, patients, employees, doctors and our community is paramount. As such, we are required by the College of Veterinarians of British Columbia to take additional precautions in providing care to patients from at-risk or COVID-positive households.
Have you travelled to any countries outside Canada (including the United States) within the last 14 days? *

Yes No
Did you provide care or have close contact with a person with COVID-19 (probable or confirmed) while they were ill (cough, fever, sneezing, or sore throat) within the last 14 days? *

Yes No
Did you have close contact with a person who travelled outside of Canada in the last 14 days who has become ill (cough, fever, sneezing, or sore throat)? *

Yes No
Have you or anybody in your home had contact with someone who is being tested for COVID-19 or who has been diagnosed with COVID-19? *

Yes No
Client/Veterinary Hospital Code of Conduct

Boundary Bay Veterinary Specialty Hospital values your business and are honoured you’ve entrusted us with your pet’s care. At the heart of a good veterinary, client, patient relationship is trust and mutual respect. We will treat you with compassion and respect when you come through our doors and ask the same of you. Abusive language, aggressive behaviour, and lack of respect any of our staff members will not be tolerated.

Emergency Service wait times may be long due to COVID and a province-wide veterinary labour shortage. We operate the Emergency Service on a triage basis; the most critically ill patients are seen first. Your pet will be triaged to assess how critically ill he/she is and the most critically ill patients will be seen first. If you are experiencing a long wait time, be thankful that your pet is stable enough to wait.

Diagnostic work-ups and treatment plans are services we provide with the goal of reaching a diagnosis and having a favorable outcome for you and your pet. Unfortunately, not all diagnostics uncover an answer and not all outcomes are favorable; this is due to the nature of disease. While these services are performed with the intent to provide a diagnosis and help your pet through their illness or emergency it is important you understand it is the services provided you are paying for, not the outcome.

Please initial your acknowledgement and agreement with this code of conduct so we can proceed with providing care for your pet.
I will treat each and every staff member at BBVSH with respect.
Client Initials *

Clear
I acknowledge that there may be an extended wait time and understand that my pet is being seen as quickly as is possible. If I am made to wait, I understand that this means the veterinary staff are dealing with a more critically ill pet than my own.
Client Initials *

Clear
I understand that when I am presented with an estimate and the final bill for my pets’ care I am paying for medical services rendered. I am not paying for an outcome.
Client Initials *

Clear
I accept that if my behaviour is deemed disrespectful or aggressive, the care of my pet may be transferred elsewhere.
Client Initials *

Clear
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Code of Conduct

Contact Information

Health Check

Client/Veterinary Hospital Code of Conduct