Warranty - IQ SKYLINE WEBSITE

Warranty Valid in the USA and Canada Only

STANDARD WARRANTY TERMS:
All IQ Skyline products comes with a ONE YEAR LIMITED MANUFACTURE WARRANTY. These warranty terms are NON-TRANSFERABLE to the original end user/owner of the product provided by IQ Technologies Inc.

**SERIAL NUMBER CAN BE FOUND ON THE BACK OF THE USER MANUAL**

WHAT IS COVERED
All warranty coverage begins on the date the consumer acquires official warranty service and are backed against defects in materials and workmanship. To be eligible for the free replacement warranty, the product must be in possession of the original owner and have receipt or other valid proof of purchase.
- This warranty explicitly covers all parts, labor and framework of the chair.
- This warranty includes the parts of all costs and labor for the first year at no cost to the customer. However, customer is responsible for all shipping costs.
WHAT IS NOT COVERED
IQ Technologies does not grant or protect warranty services regarding any loss or damage resulting from: improper installation, unauthorized repairs, alterations or modifications of original condition, improper use, loss of power or power surges, failure to follow operating instructions, transportation damage, or abuse/misuse, or environmental conditions (fire, floods, rust, corrosion, dirt, hail, earthquake, or exposure to weather conditions) In addition:
- This warranty does not include any shipping expenses incurred.
- This warranty does not include normal wear and tear including Velcro/Zipper malfunction, or tears in any fabric covering by abuse/force. The warranty shell does not apply if the product has been damaged physically, whether intentionally or due to accident or neglect resulting in stains, fluids, mold, water damage, animal damage, cuts, burns or is other-wise unsanitary, damage or soiled.
HOW TO OBTAIN WARRANTY SERVICE

All warranty service requires approval and authorization by IQ Technologies. Our in-home service will be scheduled for a technician repair at the customer’s residence or commercial business at no charge to the consumer. Service only available in U.S. and major metropolitan areas in Canada.
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Return Policy
IQ Skyline offers a 7 day return policy for massage chairs honored by warranty. All items must be returned with everything included upon purchase as well as must be in all its original packaging. All products are subject to a 30% restocking fee of the original purchase price. If the delivery is not accepted, the 30% restocking fee will be automatically deducted from the card holder account. 7 day return policy requires customers are responsible for:–Total Shipping Fee–Disassembly at customer’s discretion.–Product(s) must be placed in original packaging and condition. Any damages does not qualify for a refund.–Accessory full price will be deducted automatically from the card holder account; in the event that accessories were not returned with chair with all its original contents, in its original packaging.
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