Warranty Request

Warranty Request
All warranty requests must be submitted via this Warranty Request form to be processed. Our on-site project managers and construction personnel are unauthorized to accept warranty requests.

Requests will be reviewed within 48–72 business hours. After review, our warranty team will contact you via email during business hours with further information. Warranty appointments are scheduled on weekdays during business hours.

To ensure efficient service, please do not submit duplicate requests, as this can cause confusion and delays.
Project Information
Client Name

First NameLast Name
Client Email
example@example.com
Client Phone
Please enter a valid phone number.Format: (000) 000-0000.
Project Address

Address

Subdivision

CityState

Zip Code
Concern Detail
Request Requirements
- 1 concern per warranty request: multiple concerns per request will not be reviewed
- Detailed description of the concern: broad descriptions such as "plumbing problem" do not accurately inform our team of your concern, please be descriptive so we can best assist you
- Photo(s) of the concern: multiple photos greatly assist us in gaining a complete perspective of the situation
- Carrington reserves the right to deny any warranty request that is the subject of items/concerns excluded from the 1-Year Limited Builder's Warranty/Common Concerns document(s) provided at closing. Any issue/damage derived from animals or lack of maintenance by the client is not Carrington's responsibility. Please reference the 1-Year Limited Builder’s Warranty/Common Concerns document(s) provided at closing for any questions regarding warranty coverage and exclusions.
Please note: paint issues/concerns that are not documented prior to closing are not warranted. A paint sheet has been provided for client reference in the closing box.
Location/Room Name
Description of Concern
Photo(s) of Concern

Max file size: 10MB
Cancelof
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Project Information

Concern Detail