The following policies are updated periodically and it is important for me to keep each guest up to date.

Please read through the current policies at Eden Salon thoroughly, as your understanding of each policy is incredibly important to me. 

Guest Satisfaction Policy

All services (including purchase of extensions) at Eden Salon are 100% non-refundable. However, it is important to me that you feel comfortable with your new hair.

If any adjustments are needed, please reach out within 7 days from your last service. 

After reviewing our consultation notes, if I see that I missed the mark in the execution of your service, I'm happy to correct the issue at no additional charge.

If you are simply looking for a different result than what was agreed upon during our consultation, I am happy to quote you a refinement rate, which will allow us to shift your look based on your new goal.

Please note: If you do not notify me within 7 days of your dissatisfaction, the redo policy becomes null and void and any requested changes will be billed according to my service menu and pricing.

No Show Policy:

If you forget about your appointment, cancel your appointment the day of your appointment, or simply choose to not show up for your appointment you will be charged 50% of your total booked appointments to the card on file at the end of the day your appointment was originally booked. If you wish to pay this through a different card, or venmo you must request to do so before the end of the day.

Other issues included under the No Show Policy:

1) Running late to the point where we need to skip some of your services to be able to continue any services within the alloted time frame. 

2) Showing up late to the point where the entire appointment must be cancelled in an effort to not run behind on the rest of my day.

If this happens more than once, one of the following will occur:

1) You may have your booking priviledges at Eden revoked

2) You will be charged 100% of the total booked appointment cost to the card on file by the end of the day your appointment was originally booked. 

Late Cancellation + Other Situations Policy

If you need to cancel your scheduled appointment within 48 hours to your appointment, there will be a 25% charge to your card on file by the end of the day your appointment was booked. This ensures I'm honoring my time as your stylist for the time period blocked off. Other situations may apply to this policy.

Some definitions and examples are found below:

1) A reduction in services booked: Booking an appointment for a hair cut and color, but upon arrival deciding you skip the cut this time.

2) A change in service: Scheduling for a signature balayage appointment but deciding within 48 hours I only need a tone.

3) You're running late: You're running 15 or more minutes behind for your appointment, resulting in needing you reschedule to avoid your stylist running late for the rest of her day. To avoid these situations, please either give as much notice as possible for these changes, or refrain from scheduling until you're absolutely sure you can make your appointment and know what services you truly need. Repeated late arrivals will result in utilizing the "No Show Policy" guidelinesabove.

Card On File Policy

Each guest must have a card on file at the time of booking. Jess does not have direct access to this card information. This information would only be used in the event that one of the charged policies listed below are broken, or if you would like to use this card to pay for your service or product.

Product Return Policy

If you purchase a product that you are unhappy with, a return can be made for store credit. The product must be returned untampered with, and at least 90% of the product must still be in the container in order to be eligible for a return. Returns are accepted within 7 days of product purchase.

Pets, Family and Friends Policy:

No family, friends, or pets may enter the building with you or join you for any portion of your service. The building itself does not allow animals on the premises unless they are service animals (no ESAs). This policy is in place to keep you and your loved ones safe. 

This policy is also to encourage you to indulge in one of the core values at Eden - completely and total presence in your sacred self-care moment.

Photo/Video Release:

I understand that my stylist may take before, during, and after photos/video of my hair, face, and likeness. I give my permission for said photos to be shared digitally or in printed form. 

Arrival Policy:

Upon arrival, please wait in your car and let me know via text that you have arrived. This helps me ensure each guest is getting a completely private, individual moment for themselves during each visit. This also helps me ensure the room is completely sanitized, and the room is ready for your enjoyment.

Out of respect for each guest's individual, private, luxurious time at Eden, please follow the steps listed below:

1) Send Jess a text that you have parked

2) Fill out this form prior to your arrival (this form is also available via your confirmation email)

3) Wait to receive a text back from Jess letting you know it's time to come to the front door where she will greet you. I ask that you do not just walk into the building until I have communicated with you that I am ready for you. This policy allows each guest to have a completely private, peaceful, solo experience.