SCHEDULING:
Appointments are available from 9:00 am to 6:00 pm Monday through Friday, with limited evenings and Saturday hours. Our administrative office staff is available on weekdays from 9:00 am to 5:00 pm to assist with scheduling appointments.
INSURANCE:
Our office bills insurance as a courtesy to the client. It is ultimately the client’s responsibility to know their policy and for payment in full for any portion of service that insurance does not cover. Please note that copays are required at the time service is rendered.
Fees:
Initial Consultation: $195
Session Fee: $170
SELF PAY:
Clients without insurance coverage will be billed at a courtesy fee of $125.00 for the initial appointment and $95.00 per session after. Self-pay clients are required to leave a credit card and charge authorization on file. This information will be stored in a secure external credit card billing system and may be updated upon request at any time.
CANCELLATION POLICY:
24-hour notice is required for appointment cancellations. Cancellations made with less than 24-hours notice and no-shows for appointments will be charged $75.00 (not billable to insurance) Monday appointments must be canceled by noon on the previous Friday.
TELEPHONE & EMERGENCY PROCEDURES:
If you need to contact your therapist between sessions, please leave a message at the answering service (419) 885-1910 and your call will be returned as soon as possible. Our therapists check their messages a few times during the daytime only, unless they are out of town. If an emergency situation arises, indicate it clearly in your message. If you need to talk to someone right away, call the National Suicide Prevention Lifeline, 24-hour emergency service at (800) 273-8255, or the Police: 911. Please do not use email or faxes for emergencies since they are not always monitored on a daily basis.
CONFIDENTIALITY:
What you say in therapy, your records, and your attendance are all protected and kept confidential. Exceptions include when your records are subpoenaed for legal reasons when reporting is required or allowed by law such as in the case of child abuse or neglect, extreme danger to self, suspected elder abuse, danger to others, or when you give written permission to release information.
HEALTH INSURANCE PORTABILITY and ACCOUNTABILITY ACT (HIPAA) and No Surprise Act:
Elliott & Associates, Inc. complies with all policies and procedures, occurring under the HIPAA guidelines and No Surprise Act. Please review the policies in the window below. A permanent copy of the HIPAA policies and No Surprise Act is available in our waiting room and from the Office Manager.