ISR St. Louis - Lesson Policies & Procedures

  • Welcome to ISR St. Louis

    Lesson Policies & Procedures

  • IMPORTANT LESSON INFORMATION

    PLEASE READ CAREFULLY, INITIAL, SIGN.

    A signed copy is REQUIRED and failure to complete will result in a hold on lessons until received 

  • 1. Lesson Fees: Lesson fees are due each Monday we swim.  It is your responsibility to bring payment to the pool each week.  In order for your child to participate in lessons, payment must be received on or before the start of their Monday lesson each week. Fees cannot be prorated as you are paying for your child’s weekly time slot whether or not your child comes to lessons. Please refer to point #3 for further information.

    Please also note, the booking fee paid when you scheduled your child for lessons, can not be refunded.  $40 may be applied to your LAST week of lessons in their initial session.  If you cancel lessons prior to or during the session, this fee is forfeited.

  • * I understand payment is due Monday of every week. Payment should be paid via the requested forms. Poolside payments of cash must be put in an envelope with child's last name.

    Weekly fees may not be pro-rated and booking fee is non-refundable.

  • 2. Time Schedule: We recommend arriving to the pool about 5 minutes before your time slot in order to have your child ready for lessons at his/ her scheduled time. Due to a very full schedule, your lesson can not be guaranteed if you are not on time. Out of respect for other parents/students, if it happens that you are late, you will have only the duration remaining in your time slot for your child’s lesson. If you arrive after your time slot has passed, your lesson may be forfeited for that day - we can not guarantee another time can be accomodated. 

  • *  I understand it is my responsibility to be ready to begin lessons at my time slot. If I’m late my child will receive a lesson with the remaining time left in his/her time slot.

  • 3. Attendance Policy & Vacation Policy: Consistency is crucial for the learning process and also the retention of learned skills. Bringing your child every day will increase the rate of progress and retention of skills. Missing lessons may result in adding weeks to the lesson program. We are aware that your family's calendar varies, therefore, please let your instructor know as far in advance as possible if there are lessons your child will be missing. We want to do everything we can to make sure your child's lesson experience is second to none. Lesson absence communicated prior to the start of the session may possibly be made-up at the end of the session if the schedule permits. Please discuss this with your instructor in the event an absence is unavoidable.

    Occationally a holiday will fall during a session.  These are not pro-rated or made-up and the dates will be communicated in the confirmation of lessons email.

    Please also keep in mind that we do NOT provide prorated weekly fees for any missed lessons.  Lessons cancelled by the instructor for instructor illness, weather, pool closures, etc will be offered as a make-up lesson or added as a credit toward a maintenance lesson to be used in that calendar year.

    Your instructor will be present at your child’s time slot each day, for the duration of the session, regardless of your attendance. Out of respect for their time we do not prorate weekly fees due to your absences.

  • * I understand and commit to my child participating in lessons consistently until my child is fully skilled. I also understand that lessons are not pro-rated for our absence.

  • 4. Illness: If your child has a runny or stuffy nose it is okay for them to swim. If your child has a temperature of 100 degrees or more, or has had vomiting or diarrhea in the past 24-48 hours, our protocol is to not have them swim. You may bring them back once they are fever, vomiting and/or diarrhea free for 48 hours. If your child must miss a lesson unexpectedly, please text your instructor (contact #s provided in point #13). If your child is placed on medication, lessons may be put on hold and you will be required by ISR to update your child’s medical information.  You can update this at the registration link you were provided to you initially. 

  • * I understand and commit to communicating with my child’s instructor pertaining to any and all symptoms out of the ordinary for my child’s daily life. Failure to do so may result in a forfeited lesson upon instructor’s discretion if safety protocols require a wait period from lessons.

  • 5. Daily BUDS: BUDS stands for bowel, urine, diet and sleep. This information is essential to ensure the safest possible lesson for your child. This information could alert your instructor to problems or potential problems that could interfere with lessons. We complete a Poolside BUDS for ALL students, so please make sure you discuss any unusual issues and/or concerns with your instructor prior to the lesson. This will help us to provide the safest possible lesson each day for your child. 

  • * I commit to communicating with my instructor daily information pertaining to the guidelines above.

  • 6. Parent Resource Book (PRB): You will be emailed a PRB upon completion of the ISR Registration Process. This guide is full of useful information about what to bring to lessons, what to expect, as well as information about creating a safe aquatic environment for your family. Understanding the program is vital to your child’s performance. If you have any questions, we would be happy to discuss them with you and to supply you with additional information. 


    7.  Swim Diapers and Towels:  ISR requires that each child who is not fully toilet trained for a minimum of 6 months, be dressed in 2 layers of washable swim diapers OR one disposable with a washable over top. YOU MAY NOT USE DISPOSABLE DIAPERS ALONE. An approved swim diaper can easily be purchased at Target or on Amazon.

    Towels: ISR requires 2 towels per child each day. 1 large enough to double up for the buffer over the pool deck that your child will sit/lay on after lessons, the second to cover and dry your child. This policy is in place to prevent the transmission of bacteria from the pool deck. At the conclusion of the lesson, your child will be placed on his/her left side to allow for air release and to recover from the hard work they just did. 

  • * I understand if my child is not wearing two swim diapers (one MUST BE reusable) he/she will not be able to participate in lessons (if applicable)

    I agree to bring the required towels to lessons each day. The facility towels are not for our use.

  • 9. Diet: Please do not give your child anything to eat or drink at least 1-1.5 hours prior to lessons, and no dairy products for at least 2 hours prior to lessons. No one works well on a full stomach and your child will be working hard. We ask that you do not feed your child any APPLES OR APPLE PRODUCTS, pineapples, papayas, passion fruit, peaches, spinach, honey or celery in any form throughout the course of lessons. These foods can cause excessive gas buildup in the abdomen leading your child to experience distention and discomfort. For further information on diet recommendations and requests during lessons please reference the Parent Resource Book. 

  • * I understand that feeding my child within 2 hours prior to lessons may hinder his/her progress and, in some cases, cause my child to throw up any food in the stomach if I do not follow the diet guidelines listed above. If these guidelines are abused, we may forfeit our lesson time.

  • 10. Video/Photographs: You may take photographs at any time - we simply request the courtesy of asking first.  For proprietary reasons, we require videotaping to be kept at a minimum throughout the course of your session - until your child is fully skilled. We ask that all recorded clips be 15 seconds or less until your child is fully skilled and can swim unassisted. We DO NOT permit the lesson in its entirety to be recorded. Please tag us on our social platforms: Instagram @infantswimmom  and tag your instructor on Facebook!  Participant’s photos or videos may be used to raise awareness for ISR St. Louis’ work, for advertisements or for the educational outreach efforts for Infant Swimming Resource “ISR”, our scholarship and water safety partner CAST or other non-profit partners in drowning prevention. Participants' names will never be used without permission, but ages may be used.

  • * I understand and agree to the media terms above, including but not limited to, asking permission when recording videos/taking photos.

  • 11. Media Release: I, being the Parent/Legal Guardian of   *   *   hereby consent to the use of images, depictions, and recordings notated below of the above named minor by Infant Swimming Resource, LLC their assigns or successors at it’s sole discretion. I, with my signature below, acknowledge that such photographs, recordings, and videos shall be the property of Infant Swimming Resource, LLC and that they shall have the right to sell, duplicate, reproduce, and make other uses of such media as notated below as they may desire free and clear of any claim whatsoever.

     I hereby consent to:

      
       
       

    of my child/children for use in promotional or educational materials as follows:

       
       
       
          

    OR

          

      

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  • 12. Crying: Some children will cry during their first few lessons. Because of their young age, most children are not able to express themselves through verbal language so crying is their way of communicating. Crying can be your child's natural response to a new environment. As most parents can tell the difference between a distressed cry and a "fake" cry, ISR instructors are also trained to decipher between the two. Even though most students do cry during the first few lessons they still learn the necessary survival skills. Crying can be a good thing in the case where a child would fall into a body of water unnoticed. Their cry would alert anyone around that they are in the water and should be taken out. Please feel free to contact your instructor if you have any further questions regarding this. 


    13. Instructor Contact: If you will be late or absent please call or text your instructor (please save your instructors contact for easy access during your session) 

    Christie Cloutman - (337) 263-3635

    Ms. Kristen - (316) 706-6688

    Ms. Lindsey - (636) 448-5438


    14. Entering the facility: If you are participating in lessons at one of the indoor Rec Centers, please enter through the main entrance. Give the front desk your CHILD’s first and last name. Any caretaker in your family is welcome to bring your child to lessons.  If you are not a member of any of our host facilities, use of the premise before or after lessons is not permitted.  We are allowed use of the locker rooms for changing/restroom only.

    If your lessons are being held at an outdoor private residence, please enter the backyard through the designated gate.  Be aware that there are no restrooms available on the host property - please plan accordingly for bathroom use. Additional requirements may be listed in the welcome email partaining to individual properties. Please read thoroughly.

  • * I understand that our use of the facility/host pool is limited to lessons only and will not use the facility outside of the scope of lessons.

  • I understand that while my child/children are in the water with ISR St. Louis, Certified ISR Instructors, they shall be responsible. Therefore, and that at all times that my child is not in the water, I or my designated agent shall be totally responsible for their safety and well being. I completely and totally release the facility at which my child is attending lessons for any potential liability and for any possible personal injuries suffered by my child, myself, or my designated agent brings to their property. I understand that the facility at which my child is attending lessons is not affiliated in any way with ISR St. Louis  or Infant Swimming Resource other than providing pool rental to ISR St. Louis. 


    I HAVE READ THESE RULES AND I ACCEPT AND AGREE TO FOLLOW THEM.

    I ALSO ACKNOWLEDGE THAT THIS IS A BINDING CONTRACT. 

     

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