Family Resources of New Orleans Client Disclosure Form Family Resources of New Orleans (FRNO) is pleased that you have chosen us as your housing counseling service provider and are looking forward to working with you. We are here to assist you in resolving your housing needs. However, you may use services other than those provided by this agency. Generally, your services may include the following: The gathering of essential demographic and financial information to help us resolve your housing need An assessment of your housing situation A case management plan that provides instructions and identifies resources for resolving your housing need Individual face to face, telephone and/or group counseling designed to guide you through the process of resolving housing needs. Follow-up calls and/or letters to track the outcome of our services: 1) Pre-purchase Counseling = Preparing for Home Purchase 2) Pre-purchase Homebuyer Education Workshops = Online classes 3) Fair Housing Pre-Purchase Education Workshops = Group 4) Resolving/Preventing Mortgage Delinquency and Default Resolution Counseling = Mortgage Assistance 5) Non-Delinquency Post Purchase Workshops = After purchase counsel 6) Financial Management/Budget Counseling = Budgeting 7) Financial, Budgeting and Credit Workshops = Credit Repair 8) Rental Housing Counseling FRNO upholds the highest standards of customer service. As such, Increasing FRNO staff members providing these services will adhere to the following guidelines: FRNO does not offer legal counsel or services. FRNO staff members will provide counseling, group education and/or instructional information only regarding your housing, personal financial management or credit situation under this program. FRNO does not provide debt consolidation services nor will any member of FRNO's staff takeover or assume responsibility for the finances of any participating client. FRNO does not pay or receive fees or other considerations for referrals to or from any program administered by us. FRNO staff members will not recommend that clients participate or engage in any services whereby the staff members themselves or any member of their immediate family have a financial interest. No staff member of FRNO will disclose any personal information without proper authorization of the participant. FRNO strongly believes in and promotes housing choice. To that end, FRNO does not endorse any realtor or lender. Participants in FRNO's Pre-Purchase Counseling program shop for and select the lender and realtor that best suits their needs.
FRNO, in many instances, will need to pull your credit report in order to assess the condition of your credit either to determine your readiness for ownership or to assist in the resolution of mortgage delinquency. FRNO has the ability to pull your credit with little to no effect on your credit score. FRNO employs persons who are qualified to provide the services rendered. To that end, all FRNO housing counselors are required to be certified. New counselors employed by FRNO have one year to acquire such certification, which can be obtained through the Association of Housing Counselors, the National Federation of Housing Counselors or Neighbor Works. Central to FRNO's mission is the elimination of housing discrimination. All of FRNO's programs and services are required to educate participants. Please be advised that you, the client, are not obligated to receive, purchase or utilize any other services offered by FRNO., or its exclusive partners, in order to receive housing counseling services. This certifies that I have read and understood the above statement of disclosure. Please be advised that you, the client, are not obligated to receive, purchase or utilize any other services offered by FRNO, or it exclusive partner, in order to receive housing counseling services.