Aftersales, Return and Replacement Request Form

Return & Replacement Request Form
Please ensure that the mandatory fields (marked *) are completed. Failure to do so may result in delay or prevent the issue from being processed.
Date

DayMonthYear
Date
Company Name
Full Name*
Address

Street Address

Street Address Line 2

Town / CityCounty

Postcode
Phone Number *
Email *
example@example.com
Our Invoice Number*
Quote numbers get archived once invoiced. Please only provide an invoice number rather than a quote number where possible.
If you have a copy of your Invoice please upload.

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Your Order Number or site reference
Are you Returning Goods? *

YesNoSpare Parts RequiredOther
If Yes; Is the Product Complete with all supplied fittings, In their Original Box and in Good Condition? *

Yes - As receivedNoYes but Not BoxedNot ApplicableOther
Do you Require a Replacement?*

NoYes - Same product CodeYes - Different productYes - Spare Part
If a different product is required please advise which product you are looking to exchange? Alternatively a member of the sales team will suggest a replacement.
Have the good's been fitted? *

YesNo
If yes; Please provide an Estimated date of installation.
Cleaning and Care; Please provide as much information as to which products are used to clean and how often.
Depending on your location hard water and Limescale can affect the products Performance. It is important to follow the Manufactures recommended aftercare to prolong the life of your products.
Is the Product subject to a Manufacturing Fault? *

YesNo
Have you registered your products for extended warranty?*

YesNo
Please provide clear images and videos of the Fault / Damage.

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Please Provide - QTY, Code and product description*
Please provide reason below.
Reason for Return or Replacement? Please describe in as much detail as possible. *
Non stock orders (N) must be returned within 28 days of receipt, A restock fee up to 50% may be apply. Only items returned in original undamaged packaging and in a resalable condition will be credited.

Special & Bespoke Items (B) cannot be cancelled or returned once ordered.

Please Note that response times from suppliers Vary, We aim to get back to you within 3-5 working Days, please contact aftersales@tradsol.co.uk or Call 01793 486 800 if you have not received an update within this time.
Any Further Comments
TRADSOL - INTERNAL NOTES.
PLEASE LEAVE THIS BOX BLANK
Should be Empty:

Return & Replacement Request Form