Secret Hopper Experience Report

Name*

Email Address associated with your PayPal Account*

Please use the email address associated with your PayPal account.

Age*

Gender*

MaleFemaleNon-binaryPrefer not to say

Type of Beer Drinker*

Date of Visit*

Day of the Week*

Arrival Time*

:HoursMinutesAM/PM Option

Departure Time*

:Hours MinutesAM/PM Option

Number of Guests in Your Party*

Name of Bartender/Server. If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4", short brown hair, and any additional identifying characteristics)*

If unknown, please provide a brief description (ex. 25-30 year old, female, 5'4, short brown hair, and any additional identifying characteristics)

Did you provide the staff member's name or a detailed description? Please put more than "Male, 20s, tattoos."*

YesNo

Was the walkway outside the brewery properly maintained?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Did a brewery employee greet you with a smile, "hello," or other welcoming gesture upon entering?*

YesNo

Upon entering the brewery, what were your eyes first drawn to?*

Please write a minimum of two complete sentences.0/1000

What did you smell upon first walking in?*

Please write a minimum of one complete sentence.0/1000

Did music, art, and/or decor in the brewery enhance your experience?*

YesNo

Please explain.*

Write a minimum of three complete sentences.

How full was the brewery upon arrival?*

Please give your best estimate.

How full was the brewery upon departure?*

Please give your best estimate.

How did the brewery's social media presence contribute to your visit?*

Please write a minimum of two complete sentences.0/1000

Was there a visible, easy to read menu clearly listing beer names, style, alcohol content, size options, and pricing?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Please select the type of menu(s) used.*

Were you greeted with a smile or "hello" upon approaching the bar?*

YesNo

Please explain.

Please write a minimum of one complete sentence.

How long after approaching the bar were you greeted?*

Did the staff member introduce themself?*

YesNo

Did the staff member engage in conversation with you?*

YesNo

Were you offered a physical menu or QR code?*

YesNo

Did the staff member offer recommendations?*

YesNo

Please comment on what they suggested. If they didn't offer any recommendations, offer a suggestion to how they could have made this part of your experience better.*

Please write a minimum of two complete sentences.0/1000

Was the staff able to answer all of your questions in a knowledgeable manner?*

Did the staff suggest starting with a flight? If flights are not offered, please order a pint.*

YesNo

Before serving your beer, did the staff verify your ID if under 35?*

YesNoN/A

How long did it take from the time of ordering your flight/first beer until it was received?*

Was your beer served in clean glassware?*

YesNo

Please explain.

Please write a minimum of one complete sentence0/1000

After receiving your flight/first beer, how long until the staff checked on you?*

Did the staff suggest starting a tab?*

YesNo

Did the staff suggest ordering a beer after completing your flight?*

YesNo

How would you rate the cleanliness of the bar area, bathroom, and taproom as a whole?*

Very cleanCleanDirtyVery dirty

Please explain.

Please write a minimum of one complete sentence.0/1000

Were you satisfied with the procedures put in place to prevent the spread of COVID-19 (cleaning, sanitizing, social distancing, food safety)?*

YesNo

How would you compare this brewery experience to others you have visited since reopening?*

Was there a visible merchandise area with clearly priced items?*

YesNo

Please explain.

Please write a minimum of one complete sentence.0/1000

Did you purchase any merchandise?*

YesNo

If you visited during a special event (i.e. live music, trivia), how did it impact your visit?

Was there a clearly visible listing of upcoming events?*

YesNo

Did the staff suggest signing up for the brewery's mailing list or loyalty/rewards program?*

YesNo

Did the staff suggest taking beer to go?*

YesNo

Did you purchase any beer to go?*

YesNo

If this brewery's beer is distributed, are you more likely to purchase their offerings from a bar/restaurant/store because of this experience?*

YesNoN/A

After asking to close your tab, how long until the staff returned with your check?*

If at the brewery for last call, did you feel rushed to leave?*

I was not at the brewery for last call.I was at the brewery for last call and felt rushed to leave.I was at the brewery for last call and did not feel rushed to leave.

Did you receive a sincere "thank you" upon leaving the brewery?*

YesNo

How would you rate the staff's level of engagement and interaction with guests?*

Did the brewery staff enhance your experience?*

YesNo

Please explain. The more details, the better.*

Please write a minimum of three complete sentences.0/1000

What could the staff have done to make your experience even better? The brewery is looking to improve upon even the smallest details. Your feedback makes a difference.*

Please write a minimum of three complete sentences.0/1000

Did you feel like it was a diverse, equitable, and inclusive environment?*

YesNo

Why?

Had you visited this brewery before?*

YesNo

Would you recommend and return to this brewery based on this experience?*

YesNo

Please explain. *

Please write a minimum of four complete sentences.0/1000

How soon do you plan to return to this brewery?*

What would make this brewery your "go to" brewery?*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to the brewery. It is their goal to make their customer experience equally as enjoyable as the beer.*

Please write a minimum of two complete sentences.0/1000

Please provide any additional information you believe would be helpful to Secret Hopper.

This will not be shared with the brewery.

Calculation

What was the total amount of your check before tip?*

What was the total amount tipped?*

If you had a friend with you, are their purchases on a separate check?*

Yes, separate check.No, they are included on mine.N/A

How many people are included on your check?*

Ex. 2

Have any friends that would make great Secret Hoppers? Type their email address below to send them an invitation.

example@example.com

Economic Impact

We truly appreciate you being a Secret Hopper and hope you enjoyed the "work." As a company always looking to better ourselves, we would love to hear your feedback. What was your favorite part of your experience with Secret Hopper?

What would you like to see Secret Hopper improve upon?

Do you authorize Secret Hopper to use your first name and feedback in connection with publicizing and promoting Secret Hopper?

YesNo

Tip Percentage

Please upload a picture/screenshot of your receipt.

Browse Files

We would love to see any pictures you take during your visit. We do ask that any you share with us not include the brewery name, logo, or any distinguishing features.

Browse Files

Time Spent

Brag to your friends that you got paid to drink beer! Click to share.

Please double check to make sure you didn't accidentally type your name as the bartender!

This will be read by brewery staff and management.

Please use your best grammar and spelling!

Upon hitting submit, you will be redirected to our Facebook page. Cheers!

Secret Hopper