3. PAYMENT AND BILLING:
- You agree that CDEC will bill your monthly Service fee in advance, via monthly paper statement by mail or paperless notice via email. Initial billing period shall begin when Service is available for use.
- Applicable taxes and/or franchise fees will be charged.
- Payment of the outstanding balance is due in full by the 20th day of each month. If your payment is not received before the next statement is issued, you will be assessed a $5.00 late fee, plus tax, and will be disconnected within five (5) business days.
- If you wish to reconnect, you will have to pay your total bill and a re-activation fee of $25.00, plus tax, within seven (7) days of disconnection, and $50.00, plus tax, after seven (7) days of disconnection.
- We reserve the right to suspend Service or terminate this Agreement without notice, if payment is not received before the next statement is issued. An activation fee may be required before reactivating Service. If CDEC chooses to use a collection agency or attorney to collect money owed to CDEC or to assert any other right that CDEC may have against you, you agree to pay the reasonable costs of collection or other action, including, but not limited to, the costs of a collection agency, reasonable attorney’s fees, and court costs.
- You must provide current, complete, and accurate information for your billing account, and promptly update any changes (including changes to email and billing addresses, credit/debit card number, credit/debit card expiration date). You agree that CDEC may continue charging you for any Service provided under your account. If we are unable to process your credit or debit card at any time, your account may be immediately suspended or terminated, and you will remain responsible for all amounts payable by you to CDEC.
- In the event your electric service is disconnected due to non-payment, your broadband service will also be disconnected until payment is made to reconnect electric service. You will not be charged a reconnect fee or for service while your account is suspended.
4. CONTINUITY OF SERVICE:
- All small commercial plans include best-effort symmetrical speeds and bandwidth, customer support between 8:00 a.m. and 5:00 p.m. on weekdays and one (1) static IP address. Report connection issues or outages by telephone at 505.658.2487 or by email at redboltsupport@cdec.coop. A technician will assist with diagnosing the issue and restoring connectivity of your Service. If needed, support will assess the need for a tech visit. See Terms and Conditions for more information about Continuity of Service.
- CDEC is not responsible for supporting network equipment or peripheral equipment, including, but not limited to PCs, MACs, routers, software applications or another carrier’s equipment. If Customer utilizes a CDEC router, internet speeds are tested at the router inside the premises. If Customer provides their router, internet speeds are tested at the optical network terminal outside the premises. Neither Service quality or tech support is guaranteed or provided beyond testing point.
5. RENTAL EQUIPMENT:
If you rent our equipment (i.e., router, Wi-Fi extender) and return it due to Service cancellation, or any reason other than device malfunction, and the equipment need to be cleaned, you will be charged a $20 cleaning fee, plus tax, per device. If a device is returned unusable, you will be charged the equipment's full retail value.
6. TERMS OF SERVICE:
Customer acknowledges receipt of CDEC’s Terms of Service, which are incorporated by reference as though fully set forth herein, and Customer agrees to be bound by them.