EV Charging Satisfaction Survey Form

Empa EV charging service feedback

We are sorry if your EV is not charged as expected. Es tut uns leid, wenn Ihr EV nicht wie erwartet aufgeladen wird.
We aim to retrieve data from the MOVE charging station to be then able to control the charging of Electric Vehicles at EMPA. The control purpose is two-fold: reduce the carbon intensity of the MOVE charging station and propose energy and power flexibility to external actors, e.g., distribution grid operators.

However, we will need further insights on charging habits at EMPA and outside. That is why we propose this small questionnaire. We thank you very much for your help.
Charging at EMPA

Questions to understand your charging habits at EMPA.
For how long do you leave your car plugged in at EMPA on average [in hours]?
Do you sometimes plug your car out of the MOVE, and park it on another regular slot?

YesNo
If yes, when and why?
What would you consider a satisfactory state-of-charge level?
Charging outside of EMPA

Questions to understand your charging habits in other charging stations.
Do you use other charging stations than the MOVE?

YesNo
If yes, what type of charging stations are those?

At homeShopping centerAt work (I do not usually work at EMPA)Other
Do you have to specify a departure time and/or desired state-of-charge in other charging stations?

Yes, always bothYes, always, but only departure timeSometimes, bothSometimes, but only departure timeNo, never
If you have any additional comments or points that you find important, please write them down here.
Thank you for your participation. If you have any additional comments or ideas that you would like to share with us, feel free to contact us via e-mail (hanmin.cai@empa.ch & julie.rousseau@empa.ch).
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Empa EV charging service feedback

Charging at EMPA

Charging outside of EMPA