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    Where possible, complaints should be resolved informally. If this is a possibility, we recommend a meeting is arranged to discuss your concerns.
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    Working together is always our priority, therefore you always have the opportunity to discuss your concerns informally with the appropriate members of staff.
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    Include as much detail as you can to help us look into this for you
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    If you can, please include the names of any staff so we can tell them the good news!
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    Thank you for taking the time to let us know.

     

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