This Agreement describes the terms and conditions between you ("Customer") and Continental Divide Electric Cooperative, Inc. ("CDEC,' "Service Provider,' "Us," or "We") applicable to CDEC Fiber Optic Service ("Service"). Additional policies and terms and conditions may be found at www.CDEC.coop.

1: SERVICE CHARACTERISTICS:

All residential packages includes best effort symmetrical speeds and bandwidth and customer support between 8:00 a.m.-5:00 p.m. at 505.285.6656 or redboltsupport@cdec.coop

a. The one-time set-up fee, standard installation, and all monthly fees, and other amounts owed hereunder together with any corresponding taxes and/or reimbursement charges as described are not deposits and are non-refundable. You represent that there are no legal, contractual or similar restrictions on the installation of the CDEC equipment in location(s) you have authorized.

b. Standard Installation includes 100-feet of CAT6 cable on the outside the building and 10-feet inside, from the point of entry.

C. The name on your CDEC broadband account must match the name on your CDEC electric account.

d. The term of this agreement is month-to-month beginning with the Service installation date and will continue until the Customer terminates Service.

e. In the event the Customer chooses to discontinue Service, CDEC requires a thirty (30) day notice to terminate Service. A Customer's thirty (30) day notice will become effective beginning on the date that the next monthly payment is due

f. Unless otherwise agreed to in writing, your right to use the Service, or to designate other users of your account, IS NOT TRANSFERABLE and is subject to any limits established by this agreement, or by your credit card company or other billing institution, as applicable.

g. Customer agrees that residential Service will not be used for commercial business purposes

2. REDISTRIBUTION OF SERVICE:
Customer agrees not to sell or redeliver Internet services purchased from CDEC without the express written consent of CDEC including, but not limited to, sharing an access point for multiple locations using wires or wireless technology and charging other residents or businesses to access Service from outside of the Service address.

3. PAYMENT AND BILLING
a. You agree that CDEC will bill your monthly Service fee in advance via a monthly paper statement by mail. The initial billing period shall begin when Service is available for use.

b. Applicable taxes and/or franchise fees will be charged.

C. Payment of the outstanding balance is due in full by the 20th day of each month. If your payment is not received before the next statement is issued, you will be assessed a $5.00 late fee and will be disconnected within five (5) business days.

d. If you wish to reconnect, you will have to pay your total bill and a re-activation fee of $25.00 within 7 days of disconnection, and $50.00 after 7 days of disconnection.

e. We have the right to suspend your Service or terminate this Agreement without notice if payment is not received before the next statement is issued. An activation fee may be required before reactivating your Service. If CDEC chooses to use a collection agency or attorney to collect money you owe CDEC or to assert any other right that CDEC may have against you, you agree to pay the reasonable costs of collection or other action including, but not limited to, the costs of a collection agency, reasonable attorney's fees, and court costs.

f. You must provide current, complete, and accurate information for your billing account, and promptly update any changes (such as a change in email, billing address, credit card number, credit card expiration date You agree that CDEC may continue charging you for any service provided under your account. If we are unable to process your credit or debit card at any time, your account may be immediately suspended or terminated, and you will remain responsible for all amounts payable by you to CDEC.

4. CONTINUITY OF SERVICE:
a. Report connection issues or outages 8 a.m. to 5 p.m. weekdays by telephone at (505) 285-6656 or by email at redboltsupport@cdec.coop. A technician will assist you with diagnosing the problem and taking steps to restore connectivity of your Service. If needed, support will assess a need for a tech visit. See Terms and Conditions for more information about Continuity of Service.

b. CDEC is not responsible for supporting network equipment, peripheral equipment, including, but not limited to PCs, MACs, routers, or software applications or another carrier's equipment.

C. If a customer chooses to utilize a CDEC router, Internet speeds are tested at the router, inside of the home, building or facility. If the customer provides his/her router, Internet speeds are tested at the optical network terminal outside of the home, building or facility. Quality of Service or tech support is not guaranteed or provided after the testing point.

5. RENTAL EQUIPMENT:
If you rent our equipment (i.e. Router, Wi-Fi Mesh Extender) and return the equipment due to cancellation or any reason other than device malfunction, and the device(s) need to be cleaned, you will be charged a $20 cleaning fee, per device. If any device is returned unusable, you will be charged the full retail value of the device(s)

6. TERMS OF SERVICE:
Customer acknowledges receipt of CDEC's Terms of Service, which are incorporated by reference as though fully set forth herein, and Customer agrees to be bound by them.

200 East High Street / PO Box 1087 / Grants, New Mexico 87020 / redboltbroadband.com / Ph: 505.658.2487 / Fx: 505.287.2234