3. PAYMENT AND BILLING
a. You agree that CDEC will bill your monthly Service fee in advance via a monthly paper statement by mail. The initial billing period shall begin when Service is available for use.
b. Applicable taxes and/or franchise fees will be charged.
C. Payment of the outstanding balance is due in full by the 20th day of each month. If your payment is not received before the next statement is issued, you will be assessed a $5.00 late fee and will be disconnected within five (5) business days.
d. If you wish to reconnect, you will have to pay your total bill and a re-activation fee of $25.00 within 7 days of disconnection, and $50.00 after 7 days of disconnection.
e. We have the right to suspend your Service or terminate this Agreement without notice if payment is not received before the next statement is issued. An activation fee may be required before reactivating your Service. If CDEC chooses to use a collection agency or attorney to collect money you owe CDEC or to assert any other right that CDEC may have against you, you agree to pay the reasonable costs of collection or other action including, but not limited to, the costs of a collection agency, reasonable attorney's fees, and court costs.
f. You must provide current, complete, and accurate information for your billing account, and promptly update any changes (such as a change in email, billing address, credit card number, credit card expiration date You agree that CDEC may continue charging you for any service provided under your account. If we are unable to process your credit or debit card at any time, your account may be immediately suspended or terminated, and you will remain responsible for all amounts payable by you to CDEC.
4. CONTINUITY OF SERVICE:
a. Report connection issues or outages 8 a.m. to 5 p.m. weekdays by telephone at (505) 285-6656 or by email at email@example.com. A technician will assist you with diagnosing the problem and taking steps to restore connectivity of your Service. If needed, support will assess a need for a tech visit. See Terms and Conditions for more information about Continuity of Service.
b. CDEC is not responsible for supporting network equipment, peripheral equipment, including, but not limited to PCs, MACs, routers, or software applications or another carrier's equipment.
C. If a customer chooses to utilize a CDEC router, Internet speeds are tested at the router, inside of the home, building or facility. If the customer provides his/her router, Internet speeds are tested at the optical network terminal outside of the home, building or facility. Quality of Service or tech support is not guaranteed or provided after the testing point.
5. RENTAL EQUIPMENT:
If you rent our equipment (i.e. Router, Wi-Fi Mesh Extender) and return the equipment due to cancellation or any reason other than device malfunction, and the device(s) need to be cleaned, you will be charged a $20 cleaning fee, per device. If any device is returned unusable, you will be charged the full retail value of the device(s)
6. TERMS OF SERVICE:
Customer acknowledges receipt of CDEC's Terms of Service, which are incorporated by reference as though fully set forth herein, and Customer agrees to be bound by them.