Position Overview
The Pillars Club, Northeast Florida’s only exclusive, members-only cigar lounge, seeks a polished, service-focused Concierge / Hostess to provide an exceptional welcome and experience for our distinguished members, guests, and visiting dignitaries. This is a highly visible role that blends world-class hospitality, discreet service, and impeccable attention to detail in a refined, relaxing environment.
Our ideal candidate is a poised, people-oriented professional who thrives in a fast-paced, social atmosphere, can anticipate needs before they are spoken, and creates an atmosphere of ease and luxury for all who enter our doors.
Key Responsibilities
Warmly greet members and guests upon arrival, making every welcome personal and memorable.
Anticipate and respond to members’ needs with grace, efficiency, and discretion.
Serve beverages, cut and light cigars, maintain ashtrays, and wash glasses.
Keep service areas impeccably clean and organized at all times.
Maintain humidor lockers and distribute personalized member jackets.
Assist guests with visitor forms and ensure accurate records.
Conduct shift-end inventory and ensure all supplies are stocked.
Be a visible ambassador for The Pillars Club—knowledgeable about membership benefits, amenities, and upcoming events.
Support a relaxing, elevated atmosphere aligned with The Pillars Club’s standards of excellence.
Desired Qualifications
Exceptional communication and customer service skills.
Ability to multitask and pivot without distress in a dynamic environment.
Comfortable standing and moving for most of the shift.
Knowledge of cigars and cigar culture preferred, but not required (training provided).
Attention to detail, professionalism, and a commitment to delivering luxury-level service.
Why Join The Pillars Club?
Become part of a prestigious, members-only environment serving influential leaders, entrepreneurs, and cultural icons.
Work alongside a team-oriented staff dedicated to excellence in service and atmosphere.
Receive training in cigar culture, hospitality, and marketing trends to enhance your skills.
Growth opportunities—we proudly promote from within.
About The Pillars Club
The Pillars Club is a sanctuary for those who appreciate the finer things in life—premium cigars, refined conversation, and an atmosphere of elegance. Our members include some of the region’s most interesting and accomplished citizens, as well as esteemed visitors from across the globe. We are more than a lounge—we are a community of distinction.