Warranty Claim

Warranty Claim
WARRANTY DOES NOT APPLY TO ITEMS PURCHASED AT AN UNAUTHORIZED RETAILER.

If the issue arises after the first 30 days of purchase then exchanges are subject to a minor shipping & handling fee. Please fill out the form below and submit your pictures and payment to cover shipping and handling for the exchange.

Once we have received your claim form, shipping & handling fee, and photos, the claim will be processed by our customer service department. A new item/set in the same color and size will be sent out to you within 3 - 7 business days. If the color is out of stock we will contact you via email with the color options we have available in stock.

Upon submitting this form, you will receive an email confirmation. Please note that your warranty claim will not be processed until the pictures of the defect has been uploaded and a valid Order or Receipt Number is inputted. A full refund will be processed immediately for claims that are rejected for any reason.

If you have any other questions, feel free to email us at support@bambooisbetter.com.
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Refer to the email you received when you purchased your product(s). You must have an approved order/receipt number in order to file a claim. All claims without the order/receipt number will be denied. If you do not have your receipt, please include the last 4 digits of the card used at the time of purchase.
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Submit 3 photos in reference to your claim. If your Bamboo is Better products are defective due to faulty workmanship or materials, Bamboo is Better warrants that. At Bamboo is Better's option, it will replace or repair the product. This warranty shall not apply if Bamboo is Better determines in its reasonable discretion that the products have been damaged, abused, or neglected; it shall be reasonable without limitation to make such determination if the following are present: stains, odors, unsanitary conditions, footprints, burns, cuts, tears, pilling, insect damage or other infestation, damage from liquids or gels or body fluids or other fluids, or damage from weather or sun exposure. For more information, please refer to the Warranty page.
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I understand that this is a warranty claim and is subject to Bamboo is Better's discretion. Payments will be refunded within 3 - 5 business days if the claim is denied for any reason.
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