Booking an Appointment
In order to obtain your desired appointment, it is best to schedule in advance. A credit card is required to secure your appointment, A reminder will be sent thru text/email. Make sure to reply to confirm your appointment. Please make sure you arrive on time. Please text your esthetician upon arrival. No cell phone use in the spa. We ask that you turn your cell phone on silent during your services and take phone calls outside of the spa. We are a busy spa so please refrain from talking loud while in the spa.
Spa Policies
Cancellation/Rescheduling/No Show Policy
Our spa treatments are reserved especially for you. We value your business and we ask that you respect the spa's scheduling policies. By booking an appointment, you are accepting the conditions of our cancellation policy. We ask that you reschedule or cancel at least 2 days before the beginning of your appointment or you may be charged a cancellation fee of 50% of the cost of your service. If you cancel or reschedule your appointment less than 24. hours, you will be charged 100% of the cost of your service. If we are not able to charge your card, it will be added to your next appointment.
Late
Arriving late will simply limit the time of your treatment, reducing its effectiveness and pleasure. Your treatment will end on time so that the next guest is not delayed. If you are more than 15 mins late, you will be considered a NO SHOW and will be charged for the full amount of your service. All other cancellation or rescheduling should be done online by logging into your Squareup account . Booked appointment may be adjusted or reschedule at anytime due to our availability or important events.
Transaction Policy
Contactless payment is offered at the spa. To limit contact, it is highly recommended that payment be contactless. I accept Debit, major Credit Cards and After Pay. If cash is preferred, please bring exact amount. I will not have cash change readily available during this time.
Effectively immediately, all credit card transactions will be added a fee of 3% + Hawaii State Tax of 4.712%. We gladly appreciate your generous tips in cash.
At any time during our contact with you, if we feel you are not complying with the rules stated above, show signs of illness or are in any way combative, we reserve the right to refuse service and will ask you to leave immediately.
By signng this waiver, you understand that by entering a business open to the public, you are susceptible to the risk of exposure to any illness including but not limited to the Corona Virus also known as COVID-19 and will not hold Bella Vang Skin, LLC liable for any symptoms of illness following your contact with us and will contact us if you do develop symptoms within 5 days after your visit.
By signing below, you agree to comply with the written instructions above. Failure to comply with these written or verbal instructions from staff may result in your removal from the premises.
Refund Policy:
We do not warrant that the quality of any products, services, information or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.
ALL SALES ARE FINAL.
Thank you & we appreciate your support!