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What's your overall impression of bikes.com?
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Terrible
Fantastic
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2
What aspects of bikes.com do you like the most?
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Riding photos / videos
Look and feel
Loading speed
Product information
Navigation
Tone of voice
Inspirational stories
Product photos / videos
Other
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3
You selected
"Other"
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4
Now, what could be improved?
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More riding photos / videos
Look and feel
Loading speed
Product information
Navigation
Tone of voice
Inspirational stories
Product photos / videos
Other
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5
You selected
"Other"
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How easy was it to find the information you were looking for?
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Way too difficult
Super easy
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What can we improve to make it even easier?
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Page loading speed
The menus
Product filtering
Search bar behaviour
More information about our products
More photos / videos
Showing up on your browser search results
Other
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8
You selected
"Other"
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9
How easy was it to understand the information on the site?
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(e.g: Product information is too technical or not enough, intended use of our bikes in unclear...)
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Super easy
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10
On your last visit, was the website faster or slower than you expected at giving you what you were looking for?
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Way slower
Way faster
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11
Did you trust the information on the site?
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Yes
No
Somewhat
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12
Why did you select "No"?
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13
What are you usually looking for when visiting our site?
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Just browsing bikes
Inspirational content
Buying a bike online
Looking for a local dealer
Buying gear (small parts, apparel, accessories)
Information about a bike you already own
Information about a bike you're interested in
Information about bikes availability
Information about our communities (athletes, ambassadors)
Information about our events
Other
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14
You selected
"Other"
, can you give us more details?
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15
Do you own a Rocky Mountain bike?
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Yes
No
No, but I want one
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16
How can we support you on bikes.com?
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Creating more inspirational stories
Sharing what Rocky Mountain bikes our dealers have in stock
Getting direct support from our technical experts
Creating content to help you servicing your bike
Sharing more information about suspensions settings
Sharing more information about RIDE-9/RIDE-4 settings
Recommending products to keep your bike running sweet (small parts)
Other
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17
You selected
"Other"
, can you give us more details?
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18
How can we help you find your next bike on our site?
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Guiding you to the bikes that suit you best based on your riding preferences and skills
Facilitating comparison between our bikes (build kits, prices, geometry...)
Making it available for online purchase
Creating more content about the bike you're interested in
Helping you trade your bike for a new one
Other
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19
You selected
"Other"
, can you give us more details?
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20
How likely are you to recommend Rocky Mountain to a friend?
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Note likely
Very likely
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21
How can we get in touch?
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We will use this information to send you a 15% discount code after completing the survey.
First name
Last name
Email address
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No
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Do you want to subscribe to our newsletter and get the latest updates?
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