SITXHRM002 Roster staff

SITXHRM002 Roster Staff
STUDENT NAME*
STUDENT ID*
Assessment Start Date*

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Brisbane campusSydney campus
Introduction
The assessment tasks for SITXHRM002 Roster Staff are outlined in the assessment plan below. These tasks have been designed to help you demonstrate the skills and knowledge that you have
learnt during your course.
Please ensure that you read the instructions provided with these tasks carefully. You should also follow the advice provided in the Gamma Education & Training Student User Guide. The Student User Guide provides important information for you relating to completing assessment successfully.

Assessment for this unit SITXHRM002

Roster Staff describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.
This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments

Please refer to your Learner Portal for feedback on your Assessment.
Assessment plan
Assessment Task - Overview
1. Written questions - You must correctly answer all questions.
2. Case study - Review a case study and complete the
attached documents
3. Case study - Review a case study, complete the attached
documents and answer the questions
4. Scenario - You are required to undertake the scenario and
answer the attached questions
Additional resources
You will be provided with the following resources before you begin each assessment task.
Assessment Task 2:
• China Bar Roster Sheet
• China Bar Hourly Projection of Sales
• China Bar Planning Schedules (Tuesday to Saturday)
• Timesheet X 3
Assessment Task 3:
• Cosy Chalet Ski Resort Roster – Arrivals and departures
• Roster
Assessment Task 4:
• Venetian planning schedules
• Venetian Roster sheet
You will be provided with electronic documents for these additional resources. Refer to your Gamma Education & Training Student User Guide for requirements for submitting electronic
documents.
Checklist
This will be used by your assessor to mark your assessment. Read through this checklist as part of your preparation before beginning the assessment task. It will give you a good idea of what your assessor will be looking for when marking your responses or observing your performance.
Student assessment agreement
Make sure you read through the assessments in this booklet before you fill out and sign the agreement below.
If there is anything that you are unsure of, consult your assessor prior to signing this agreement.
Have you read the assessment requirements for this unit?*

YesNo
Do you understand the requirements of the assessments for this unit?*

YesNo
Do you agree to the way in which you are being assessed?*

YesNo
Do you have any specific needs that should be considered? If so, explain these in the space below.*

YesNo
Do you understand your rights to re-assessment?*

YesNo
Do you understand your right to appeal the decisions made in an assessment?*

YesNo
Assessment Task 1 Cover Sheet
Student declaration
To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to meI have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessment Task 1: Written questions
SECTION 1: DEVELOP STAFF ROSTERS
Q1: Explain four ways that rosters are an important management tool.*
Q2: List five basic principles of good rostering.*
Q3: Explain how government legislation can impact roster writing*
Q4: List four variables or constraints that can affect your roster*
Q5: List three organizational policies which impact the preparation of staffing rosters.*
Q6: List six things you must confirm before preparing staff rosters*
Q7: Why would an organisation use an EBA rather than paying under a relevant industry award? Explain and provide two examples.*
Q8: List two sources of information you could access to find out more about awards and other industrial provisions.*
Q9: List seven of the key elements included in a modern award*
Q10: Discuss how you could assess or establish the productivity/service standards for a position.*
Q11: Why would you choose an employee in a part-time capacity, rather than as a casual? Explain.*
Q12: Describe three benefits of having a multi-skilled workforce.*
Q13: List three examples of how flexible work arrangements can be applied.*
Q14: Why is it important for workplaces to consider flexible work arrangements and the personal circumstances of their employees?*
Q15: Imagine you’ve just taken over a management role that involves rostering. What would you do to help create a fair rostering system?*
Q16: List and explain three benefits of using rostering software or a rostering app.*
SECTION 2: PRESENT AND COMMUNICATE ROSTERS
Q17: What basic information should be contained on rosters?*
Q18: List three ways you can you communicate roster information to employees?*
Q19: What happens if you need to change a roster after you have already given it to staff?*
Q20: Henry is a casual employee and worked the following hours last week: Monday 07:00 to 12:00, Wednesday 12:00 to 16:00 and Saturday 13:00 to 17:00. What total hours did Henry work?*
SECTION 3: MAINTAIN ROSTERING RECORDS
Q21: What methods can you use to record shift times completed by employees?*
Q22: What records relevant to rostering is the workplace required to keep?*
Q23: How do you ensure you keep employment records up to date?*
SECTION 4: EVALUATE ROSTERS
Q24: List five questions you could ask to determine the effectiveness of your rosters?*
Q25: List two ways you could include feedback from colleagues in the evaluation of your rosters?*
Q26: What are four consequences of poor rostering?*
Q27: Identify five ways you can use rosters to improve operational efficiency.*
Assessment Task 2 Cover Sheet
Student declaration

To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to meI have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessment Task 2. Case Study
Task summary
You are required to review a case study company’s work practices to determine whether they comply with other experts. This assessment is to be completed in the simulated work environment
in the RTO
Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
Submit
Your assessor will advise you of the due date of these submissions.
• China Bar Roster Sheet
• China Bar Hourly Projection of Sales
• China Bar Planning Schedules (Tuesday to Saturday)
• Timesheet X 3
You will be provided with paper based and electronic options
Assessment Task 2.

Carefully read the following scenario.
Case study
China Bar is an inner-city bar trading from 11 am to 11 pm, Tuesday to Saturday inclusive. Your main trade is in beverages, but you also have a limited bar snack menu. Tuesday night
is ‘happy hour’.
Staffing
The China Bar abides by the Hospitality Industry Award. Refer to this award when rostering and calculating your timesheets.
Gia is your full-time staff member (a food and beverage attendant, grade 3) who works Tuesday to Saturday from 12:00 to 16:00 and 20:00 to 24:00 each day. Gia’s hours are already shown on the schedule and roster.
Casual and part-time staff, who are all food and beverage attendants, grade 2, share the remaining hours. Their details are as follows.
1. Jenni: part-time, guaranteed ten hours per week
2. Don: casual, works Friday and Saturday only
3. Lily: casual, works any shifts
4. Pania: casual, doesn’t work Friday nights due to religious and family commitments
5. Hong: casual, works any shifts
6. Dragi: casual, can’t work Tuesday nights
7. Rosie: part-time, guaranteed ten hours per week
8. Tina: casual, works any shifts
Productivity standards
Each food and beverage attendant can handle a maximum of $300 per hour in bar sales, i.e., one employee for each $300 in sales. You require a staff member to start one hour prior to opening and stay back one hour after closing.
Minimum wages
The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the rates provided for you. This may be different to the actual Hospitality Industry Award rates current at the time of assessment.
Employees will be entitled to the following additional penalty for work performed at the
following times.
(a) Monday to Friday – 7.00 pm to midnight: 10% of the standard hourly rate per hour or
any part of an hour for such time worked within the said hours;
(b) Monday to Friday – midnight to 7.00 am: 15% of the standard hourly rate per hour or
any part of an hour for such time worked within the said hours.
Meal allowance
An employee required to work overtime for more than two hours without being notified on
the previous day or earlier that they will be so required to work must either be supplied with
a meal by the employer or be paid an allowance of $12.75.
Broken periods of work
Employees other than casuals who have a broken workday must receive an additional
allowance as follows.
• Where the time between periods of work is two hours and up to three hours, an
allowance per day equal to 0.33% of the standard weekly rate; or
• Where the time between periods of work is more than three hours, an allowance
per day equal to 0.5% of the standard weekly rate.
Task 1: Roster staff
• Using the productivity standards outlined in the case-study scenario, determine how
many staff you need at each hour of the day.
• Record your answers on the China Bar: Hourly projection of sales table.
• Transfer this information to the China Bar: Planning schedules.
• Allocate shifts according to the schedule requirements, taking into account staff
availability.
• Transfer the shifts from the staff schedules to the China Bar: Roster sheet. Total the
hours for each staff member and the roster period.
• Proofread your roster to check that you have the exact number of people on at each
hour of the day according to the hourly projection of sales, and that you have abided
by the Hospitality Award conditions and the availability of staff.
• Save and submit below.
Download the file and submit below for tables
(Click Here)Download the form for Task 2,3 and 4
Task 2: Complete timesheet
• Complete three timesheets: one for Gia (full-time staff member) and one part-time and one casual staff member of your choice.
• The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the rates provided for you.
This may be different to the actual Hospitality Industry Award rates current at the time of assessment.
• Save and submit to your assessor.
China Bar: Timesheets

The rates from the Hospitality Industry Award are updated periodically. For this reason, base your responses on the sample rates provided in the case study scenario. These may be different to the actual Hospitality Industry Award rates current at the time of assessment.
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Assessment Task 3 Cover Sheet
Student declaration

To be filled out and submitted with assessment responses
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to meI have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessment Task 3. Case Study
Task Summary
You are required to review a case study company’s work practices to determine whether they comply with other experts. This assessment is to be completed in the simulated work environment in the RTO.
Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
Submit
Your assessor will advise you of the due date of these submissions.
• Cosy Chalet Ski Resort Roster – Arrivals and departures
• Roster
You will be provided with paper based and electronic options
• Knowledge Questions
Assessment Task 3.
Case Study
The Cosy Chalet ski resort has motel-style accommodation. It employs 12 part-time room attendants working five-hour shifts, or longer if required. Part-time staff are guaranteed a minimum of ten hours’ work per week, with a maximum of 60 hours over a two-week period. There are two casual guest room attendants (GRAs) for increased flexibility. They are not guaranteed any hours.
The housekeeping department is open from 07:00 to 17:00 hours and must have at least two GRAs on at 07:00 and two staff available until 17:00.
Where possible, the resort tries to keep at least two RDOs together within the week and spread the work and shift times as evenly as possible between part-time staff. Anyone working more thanfive hours needs a break.
Staff names and positions are printed on the roster. This roster is for GRAs only and does not include supervisory staff.
The total labour cleaning hours and GRAs are rounded up to the nearest whole figure.
Task 1 : Create roster
• Using the productivity standards outlined in the case-study scenario, determine the total
labour cleaning hours and number of guest room attendants (GRAs) for each day.
• According to the productivity and demand requirements, create a roster for the week.
• Proofread your roster to ensure you have abided by the Hospitality Industry Award
conditions and the requirements of the organisation.
• Save and submit to your assessor.
Cosy Chalet ski resort - Arrivals and departures
Task 2: Knowledge questions
• Refer to the case-study scenario and your response to Task 1.
• Refer to the Hospitality Industry Award when answering the questions.
• Answer all questions.
Q1: List five factors that could influence how many GRAs are rostered on each day*
Q2: Are part-time employees eligible for overtime? Explain.*
Q3: What penalty rate would a part-time employee receive on a public holiday?*
Q4: What is the difference between a penalty and an allowance?*
Q5: Penalty rates are not cumulative. What does this mean?*
Q6: One of your GRAs accidentally broke a lamp in a guest room when cleaning it. Can you deduct these damages from their pay? Explain.*
Q7: One of your GRAs rostered on has had to have emergency surgery and won’t be in for two weeks. What options do you have to cover the roster?*
Q8: If you need help with understanding an industry award, where can you go for assistance?*
Q9: What are your record keeping obligations as outlined by the Fair Work Act?*
Assessment Task 4 Cover Sheet
Student declaration
I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded with any other student(s)I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me according to the process explained to meI have correctly referenced all resources and reference texts throughout these assessment tasks.
Assessment Task 4. Scenario
Task summary
You are required to review a case study company’s work practices to determine whether they comply with other experts. This assessment is to be completed in the simulated work environment in the RTO
Required
• Access to textbooks and other learning materials
• Computer with Microsoft Office and internet access
Submit
Your assessor will advise you of the due date of these submissions.
• Venetian planning schedules
• Venetian Roster sheet
You will be provided with paper based and electronic options
• Knowledge Questions
Assessment Task 4.
Scenario
The Venetian is a small cocktail lounge in a hotel. This weekend they are open for a private function from 11 am to 11 pm, Saturday and Sunday inclusive. You need to put together a roster for the two-day period. The Venetian abides by the Hospitality Industry Award.
Venetian employees
1. Sam: casual, doesn’t work Sunday mornings due to religious and family commitments.
2. Alex: casual, can’t work Saturday mornings due to sport commitments. Has requested
five-hour shifts where possible to help pay for a student loan.
3. Lee: part-time, guaranteed minimum eight hours per weekend.
4. Kerry: casual, can’t work before 1 pm on weekends. Has requested annual leave for the
Saturday.
5. Mannie: full-time manager, requests to be rostered from 1200 to 1600 and 2000 to 2400 each day to supervise other staff and oversee the function.
You require a staff member to start one hour prior to opening and stay back one hour after closing.

There must be a minimum of two employees rostered between 12 noon and 11 pm for security purposes. Both Kerry and Lee need to work under supervision of either Sam or Mannie.
Task 1: Complete roster
• Each group member should assume the role of either Sam, Alex, Lee or Kerry.
• Use the information provided in the scenario to prepare staff schedules and a suitable roster to meet the requirements of the organisation, legislation and the Hospitality Industry Award.
• Consult with other group members about their availability to work.
• Consider any leave requirements, socio-cultural-friendly or family-friendly initiatives.
• Record your roster in the templates provided.
• Discuss and confirm the completed roster with group members. During your consultation, discuss opportunities to improve the rostering process.
• Make any adjustments if required.
• Save and submit to your assessor
Task 2 : Knowledge questions
Answer all the questions.
Q1: What changes (if any) did you need to make to your roster following consultation with group members?*
Q2: During your consultation with group members, did you identify any opportunities to improve existing processes? If so, explain what they are.*
Q3: In Task 1, you communicated verbally with group participants. What other methods can you use to communicate rosters?*
Q4: Would you approve Kerry’s annual leave request? Why or why not?*
Assessment Summary Sheet

After the assessment, the Assessment Summary Sheet should be signed the Assessor, Student and the Academic Manager. If a Not Competent, has been achieved then strategies to address the gaps in the performance should be have been identified and a time for reassessment organised on the attached resubmission / feedback sheet.
Student Declaration I declare that:*

The Trainer/assessor advised me of the date and time of the assessmentThe Trainer /assessor explained appropriate evidence required to complete assessmentThe Trainer/assessor explained the purpose and the consequence of assessmentI was provided with any special needs required relating to the assessment processI was provided with any special needs required relating to the assessment processThis assignment is my own work and that I have correctly acknowledged the work of othersThis assignment is in accordance with Gamma Education & Training guidance on good academic conduct (and how to avoid plagiarism and other assessment irregularities)
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SITXHRM002 Roster Staff

Introduction

Assessment plan

Additional resources

Checklist

Student assessment agreement

Assessment Task 1 Cover Sheet

Student declaration

Assessment Task 1: Written questions

SECTION 1: DEVELOP STAFF ROSTERS

SECTION 2: PRESENT AND COMMUNICATE ROSTERS

SECTION 3: MAINTAIN ROSTERING RECORDS

SECTION 4: EVALUATE ROSTERS

Assessment Task 2 Cover Sheet

Student declaration

Assessment Task 2. Case Study

Task summary

Required

Submit

Assessment Task 2.

Download the file and submit below for tables

Task 2: Complete timesheet

China Bar: Timesheets

Assessment Task 3 Cover Sheet

Student declaration

Assessment Task 3. Case Study

Task Summary

Required

Submit

Assessment Task 3.

Case Study

Task 1 : Create roster

Cosy Chalet ski resort - Arrivals and departures

Task 2: Knowledge questions

Assessment Task 4 Cover Sheet

Student declaration

Assessment Task 4. Scenario

Task summary

Required

Submit

Assessment Task 4.

Task 2 : Knowledge questions

Answer all the questions.

Assessment Summary Sheet