Non Loan Customer Survey
You recently visited one of our branches. Please take a moment to answer a few questions regarding your experience to allow us to improve the level of service here at Fidelity Bank.
Full Name
*
First Name
Last Name
1. Did the Customer Service Associate at the branch where your account is held demonstrate a warm welcome when you visited the branch?
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Yes
No
2. Was the Customer Service Associate knowledgeable enough to be of service to you?
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Yes
No
3. How quickly were you able to sit with a Customer Service Associate after you arrived for a meeting?
*
Immediately
Within 5 minutes
5-10 minutes
10-20 minutes
4. Who was the person you met with?
*
5. Overall, how satisfied are you with the customer service experience you received from us?
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Satisfied
Dissatisfied
6. How likely would you recommend Fidelity Bank to your family, friends and colleagues at work?
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Very Likely
Not Likely
Never
7. Have you signed up for online banking?
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Yes
No
8. Have you signed up for an ATM debit card?
*
Yes
No
9. Is there anything that we could have done or can do to make your banking experience better?
Submit
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