Application Form - Best Customer Service

Application Form - Best Use of Artificial Intelligence

This award recognizes groundbreaking initiatives that leverage Artificial Intelligence tool(s) to revolutionize the customer journey. We celebrate businesses who go beyond the ordinary, harnessing the power of Artificial Intelligence technology to create seamless, personalized, and unforgettable experiences.
The Excellence in Customer Experience Awards is born out of a simple vision; to bring recognition and honour the highest level of achievement in customer experience across the Asian community. These Awards pays tribute to organisations and inspiring role models that lead the way.

These Awards form the industry's benchmark in terms of best practice and service excellence and provide an opportunity for CX professionals to gain recognition for their achievements and initiative.

2024 CX ASIA EXCELLENCE AWARDS DEADLINES
- Applications Due: 7 June 2024
- Shortlist Announcement: 30 July 2024
- Winners Announcement: 20 November 2024 @ CX Asia Excellence Awards
How are they judged?  
All applications are judged by leading practitioners who have been selected for their experience across multiple industries and are exemplary members of the CX community.  
  
Winners are selected through unanimous agreement between the judges – and since CX Network Asia and its vendor partners have no influence on decisions, winning an award is a genuine honor and nod to the team’s hard work.  

Where will the award winners be announced?  
Winners are announced at the CX Asia Excellence Awards 2024.  
 
What happens if I win?  
Aside from the honour (and bragging rights), all Awards Winners receive:  
- Prestigious Crystal Award  
- Published coverage on CX Asia Excellence Awards  
- Social media coverage and inclusions through LinkedIn
Terms and Conditions  
- In the event your organisation becomes a finalist or a winner of an Award, you consent to your company's name being used in promotion for the awards programme, either by IQPC directly, or by a third-party member of the media covering the awards program and/or awards ceremony.  
- Only one entry per company per category will be accepted but you may enter all categories if you wish!   
- By submitting your application, you hereby accept that you have reviewed the rules and regulations for entries and agree that all information contained within each entry is 100% accurate.  
- You may submit additional documents for reviews in the form of word documents and/or PDF forms only. PowerPoint Presentations and Video Submissions will not be accepted.  
- *NEW* In line with our focus on networking and community building, we require a representative from your organisation to be physically present at the CX Excellence Awards Asia 2024 to be eligible to win and receive any awards.   
- *NEW* You are responsible for ensuring the details/information provided are accurate as the CX team will use information provided in this application for relevant collaterals, including brochures, websites, social media posts, certificates and trophies (where relevant). CX team will not be responsible for any misinformation otherwise provided by the submitting organisation.  
FULL COMPANY NAME (this will be used in all aspects of the awards, including trophy print)*
WHICH OFFICE YOU ARE REPRESENTING?*
YOUR CONTACT DETAILS*

First NameLast Name
YOUR JOB TITLE*
YOUR BUSINESS EMAIL*
example@example.com
YOUR OFFICE NUMBER*

Country CodeArea CodePhone Number
YOUR MOBILE NUMBER

Country CodeArea CodePhone Number
*For Singapore phone number, please enter country code as (65) and area code as (00).
Do you grant IQPC the right to publish key metrics and promote Winners of Awards?*

Yes, we grant IQPC the right to publish key metrics if we become finalistsYes, should we win, we grant IQPC the right to promote us as award winnersNo, we do not grant IQPC permission to publish key metrics
Part 1: General Questions
General Information
The Industry that Best Describes Your Business*
The Number of Employees In Your Organisation*
Organisational HQ (City, Country)*
Geographic Area of Coverage (i.e. Global, APMEA,APAC, ASEAN, Specific Country/ Countries)*
B2B, B2C or Both*
CX Specific Information
The Number of CX Staff (Full Time Equivalents)*
Which Function(s) Owns Customer Experience in Your Organisation?*
Who Does the Head of Customer Experience (or Equivalent) Report to?*
List of Your Technology Vendors
List of Your Non-Technology Vendors (i.e. Consultants)
Awards Previously Received for Customer Experience and related Awards
Geographical Area of Coverage for Submitted CX Initiative(i.e. Global, APMEA, APAC, ASEAN, Specific Country/ Countries)
Part 2: Category Specific Questions

(500 words maximum per question)
1. Please describe how your organisation is leveraging Artificial Intelligence tool(s) to deliver exceptional customer experience: * *

0/500
2. Please highlight the core Artificial Intelligence tool(s) implemented with a clear reasoning on why the Artificial Intelligence tool(s) is chosen: *

0/500
3. Please demonstrate how you are maximising investment ROI:*

0/500
4. Please detail how the Artificial Intelligence tool(s) deployed is transforming customer engagement and interactions:*

0/500
5. Please share tangible outcomes as a result of the Artificial Intelligence tool(s) implemented*

0/500
TO SUBMIT YOUR 2024 CX ASIA EXCELLENCE AWARDS APPLICATION:

Please submit your application by 7 June 2024. Your application will be reviewed by our CX Asia Excellence Awards Committee.

NEXT STEPS TO 2024 CX ASIA EXCELLENCE AWARDS:

The shortlist for the 2024 CX Asia Excellence Awards will be notified 30 July 2024 via email. Finalists are encouraged to attend CX Asia Week 2024 where the winners will be announced to our network of over 40,000 CX professionals and executives.
Please confirm the e-mail address to receive the results:*
example@example.com
You may submit up to one file for Images and supporting documents (Format: pdf, doc, docx). *NOTE - each file can be no larger than 2MB. The system will reject the entire application if the file is too large.* Please submit file here:

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Please upload your Company logo here (this logo will be used for digital certificates and may be projected during the awards presentation ceremony, in the event your entry was shortlisted or wins an award) *NOTE - Only accept format (jpg, jpeg, png) Max file size: 500 KB. Any changes to your logo(s) after submission would be a charge of USD300.

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Application Form - Best Use of Artificial Intelligence