European Code Administrator

For complaints regarding a company that is either a member of Seldia or in membership of a DSA-member of Seldia, you can contact the European Code Administrator:

If you are a resident of the EU, Norway, Turkey or Ukraine
If there is no Direct Selling Association in your home country
If your national Direct Selling Association is not a member of Seldia, but the company against which you wish to complain is a member of Seldia
If your complaint has a cross border dimension

Name

First Name Last Name

Email

example@example.com

Please indicate you country of residence.

Which company would you like to complain about?

Is the company member of Seldia? (see our members section on our website)

Yes No

Please add here the name and contact details of the company branch to which the complaint refers to (local company address, company email address)

Did you contact the Company directly first?

Yes No

Did you contact the Direct Selling Assocation in your home country?

Yes No There is no National Direct Selling association in my country

Please detail the issue your would like to raise with the European Code Administrator

Please add related files here

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In line with the European Codes of Conduct for Direct Selling, receipt of complaints will be acknowledged within two weeks, and decisions on cases should be taken within three months from the date of acknowledgement.

In the case of highly complex disputes, the Code Administrator in charge may extend the time period, for up to three months. The parties will be duly informed if any extension is sought.