• European Code Administrator

    ONLINE COMPLAINT FORM
  • For complaints regarding a company that is either a member of Seldia or in membership of a DSA-member of Seldia, you can contact the European Code Administrator: 

    • If you are a resident of the EU, Norway, Turkey or Ukraine
    • If there is no Direct Selling Association in your home country
    • If your national Direct Selling Association is not a member of Seldia, but the company against which you wish to complain is a member of Seldia
    • If your complaint has a cross border dimension  
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  • In line with the European Codes of Conduct for Direct Selling, receipt of complaints will be acknowledged within two weeks, and decisions on cases should be taken within three months from the date of acknowledgement.

    In the case of highly complex disputes, the Code Administrator in charge may extend the time period, for up to three months. The parties will be duly informed if any extension is sought. 

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