Judging Criteria
The questions that we ask are related to the core elements of the International Customer Service Standard (ICSS: 2020-2025). We’d recommend reviewing the Standard as a way of familiarising yourself with some of the issues and factors that may be considered in judging your submission. Where possible, please provide specific examples of how the nominee has delivered against the core elements of the Standard, as referenced below:
Not yet reviewed the International Customer Service Standard (ICSS:2020-2025)? Contact the CSIA team via 1300 912 700 or email awards@csia.com.au