Before you begin...

• If you are submitting nominations in more than one (1) award category, a separate nomination form must be completed for each submission.
• Please use the Nomination Checklist to ensure you have everything you need to complete your nomination.
• Please note that this form auto saves your responses so if you are submitting more than one nomination, please ensure that you have updated the details correctly for each nomination.
• There are five (5) questions as part of this form, which should be used to explain the project, team or organisation's performance, and why you feel it should be considered for the relevant award category.
• Please note that there is a strict word limit of 250 words per section.
• You can also access FAQs and Terms & Conditions about the ASEAs program, and if you need help, contact CSIA on 1300 912 700 or email awards@csia.com.au.

Nomination Questionnaire

• In order to assist you with describing why your nominee should be considered for an award at the ASEAs, please download and complete this document, which will be required for you submission later in this form.

Judging Criteria

The questions that we ask are related to the core elements of the International Customer Service Standard (ICSS: 2020-2025). We’d recommend reviewing the Standard as a way of familiarising yourself with some of the issues and factors that may be considered in judging your submission. Where possible, please provide specific examples of how the nominee has delivered against the core elements of the Standard, as referenced below:

Not yet reviewed the International Customer Service Standard (ICSS:2020-2025)? Contact the CSIA team via 1300 912 700 or email awards@csia.com.au