• Service Admission Form

    Service Admission Form

  • Thank you for choosing Ohana Care!

    Please fill out this service admission form. After submitting the form, our Care Team will contact you to schedule services.

  • Client Information

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  • I agree to receive email notifications regarding, but not limited to, appointment reminders, scheduling changes, newsletter, education / injury prevention materials and information about services offered by Ohana Care. I understand that I may opt out at any time by unsubscribing or by informing Ohana Care in writing that I no longer wish to receive email

  • I hereby consent and authorize an employee or representative of Ohana Care to take a photographic image of my likeness, to be stored in both electronic and physical files for the sole purpose of identity crosscheck at the time services are rendered. We will not share, rent, nor sell the information that you provide us herein.

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  • Billing Information

    Please enter the information for the individual who is responsible for payment of services.
  • Service Agreement & Consent

    • Client acknowledges that travel outside of city limits will equate to $0.50 KM invoiceable to the client and/or travel with the client within city limits will be reimbursable at the same rate
    • Client acknowledges that a cancellation fee is applied if an employee arrives for a scheduled shift or if less than 24-hours of notice is provided prior to the scheduled start time of the visit
    • Our rates are subject to change by Ohana Care upon thirty (30) days written notice 

    Authorization for Emergency Medical Services:

    • I understand that Ohana Care providers are trained to respond to medical emergency situations and will call for additional emergency medical help if needed. In the event of a medical emergency occurring during my assessment, treatment, or other services, all reasonable efforts will be extended to assist in my recovery.
    • I understand that I, or my duly authorized representative, is required to declare any special instructions with respect to emergency medical intervention, such as the existence of a “Living Will” or “DNR” order prior to commencing my services with Ohana Care.

    Consent to Assessment, Treatment, and Healthcare Services:

    • I hereby authorize Ohana Care to provide me with an assessment and treatment or to render other healthcare services. The purposes of the assessment and treatment procedures or other health care services have been explained to me.
    • I understand that the treatment plan, goals, and anticipated benefits have been discussed with me and I have been given the chance to ask any questions I may have about my treatment.
    • I recognize and agree that I have the right to refuse treatment or terminate services at any time by notifying me of my termination and the reason. I acknowledge receipt of the Client’s Bill of Rights.

    Consent for Photographic Image:

    • I hereby consent and authorize an employee or representative of Ohana Care to take a photographic image of my likeness, to be stored in both electronic and physical files for the sole purpose of identity crosscheck at the time services are rendered. We will not share, rent, nor sell the information you provide us herein.

    Scheduling of Staff:

    • I understand that the services provided by Ohana care will be scheduled directly through Ohana Care offices and that I nor my representatives will schedule through caregiver.
    • I understand that Ohana Care caregivers are directed not to schedule care directly with myself or appropriate family members. All modifications to scheduling will be coordinated directly through Ohana Care offices.

    Consent to the Collection, Use, and Disclosure of Personal or Personal Health Information:

    • I understand that to provide me with services, Ohana Care will collect personal information about me (for example, name, telephone number, address and personal health number) only to the extent necessary for the services Ohana Care provides.
    • I understand this information may be shared with a Health Information Custodian.
    • I understand that I may withdraw my consent in whole or in part at any time by notifying my Ohana Care service provider and that my withdrawal of consent is not retroactive to information that is already collected, used or disclosed by Ohana Care.
    • I have received information about Ohana Care’s Privacy Policy and I understand how Ohana Care’s Privacy Policy applies to me.
    • I consent to Ohana Care collecting, using and disclosing personal or personal health information about me as set out above and in accordance with Ohana Care’s Privacy Policy.
  • Authorization

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  • Ohana Care Home Care Client Bill of Rights

  • At Ohana Care, we are committed to providing compassionate, respectful, and high-quality care to every client and their family. As a client of our home care services, you are entitled to the following rights:

    Respect and Dignity

    1. The right to be treated with respect, compassion, and dignity at all times, regardless of race, religion, gender, age, disability, or background.
    2. The right to have your personal, cultural, and spiritual preferences acknowledged and honored whenever possible.

    Quality Care

    1. The right to receive safe, professional, and high-quality care tailored to your individual needs.
    2. The right to know the names and roles of those involved in your care.
    3. The right to timely and consistent service delivery.

    Informed Decision-Making

    1. The right to be fully informed of your care plan, services, and any changes to your care schedule.
    2. The right to receive clear information to help you make informed decisions about your care and treatment.
    3. The right to consent to or refuse any recommended services.

    Privacy and Confidentiality

    1. The right to privacy in all aspects of your care, including the protection of your personal health information.
    2. The right to choose who has access to your information and how it is shared within legal and professional boundaries.

    Communication and Participation

    1. The right to express your concerns, questions, or suggestions about your care without fear of judgment or retaliation.
    2. The right to participate actively in the development, evaluation, and ongoing revision of your care plan.
    3. The right to have a family member, friend, or advocate participate in care discussions as desired.

    Safety and Complaint Resolution

    1. The right to receive care in a safe environment free from harm, abuse, or neglect.
    2. The right to report concerns or complaints and receive a timely response from Ohana Care without fear of retribution.
    3. The right to have complaints reviewed fairly, transparently, and resolved promptly.
  • Ohana Care Privacy Policy

    Effective Date: November 21, 2024
    1. Ohana Care is committed to protecting the privacy and confidentiality of our clients, employees, and stakeholders. This Privacy Policy outlines our practices regarding the collection, use, and protection of personal information in compliance with applicable privacy legislation.
    2. Information We Collect: We collect personal information necessary to provide high-quality care services. This may include:
      1. Name, address, and contact details
      2. Health information relevant to care plans
      3. Emergency contact information
      4. Billing and payment details
    3. How We Use Information: Personal information is used to:
      1. Develop and implement personalized care plans
      2. Communicate with clients and their families
      3. Coordinate with healthcare professionals
      4. Process payments and manage accounts
      5. Improve our services through training and quality assurance
    4. Consent and Access: We obtain informed consent before collecting, using, or disclosing personal information, except where required by law. Clients have the right to access and correct their information upon request.
    5. Information Sharing and Disclosure: We do not disclose personal information without consent unless:
      1. Required by law
      2. Necessary to provide essential care services
      3. Authorized by the client or their legal representative
    6. Data Security: We implement administrative, technical, and physical safeguards to protect personal information. Measures include:
      1. Secure electronic records in AlayaCare
      2. Restricted access based on role requirements
      3. Regular staff training on privacy protocols
    7. Retention and Disposal: Personal information is retained only as long as necessary for care provision and regulatory compliance. Secure disposal methods are used for outdated or unnecessary information.
  • Optional Free Feature - Family Portal

  • Stay engaged in you or your loved ones care through our secure, always available Family Portal

    Ohana Care’s family portal provides real-time access to your care information from anywhere, on any device.

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    • View upcoming and previously scheduled visits
    • View all care plan tasks completed
    • Review charting and progress notes
    • View any vitals being monitored
    • Information on your care team
    • View and download your invoices
    • Request new services

    To learn more visit ohanacare.ca/family-portal

  • Family Portal Accounts to Create

    For more than two accounts, please contact us. Account login information will be sent to you once our Administrative team has processed the requests.
  • Authorization to view Data

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