Information for students
In this task, you are required to demonstrate your skills and knowledge by working through a number of
activities and completing and submitting a project portfolio.
You will need access to:
• your learning resources and other information for reference
• Project Portfolio template
• Simulation Pack (if you need a case study).
Ensure that you:
• review the advice to students regarding responding to written tasks in the Gamma Student User
Guide
• comply with the due date for assessment which your assessor will provide
• adhere with your RTO’s submission guidelines
• answer all questions completely and correctly
• submit work which is original and, where necessary, properly referenced
• submit a completed cover sheet with your work
• avoid sharing your answers with other students.
Assessment information
Information about how you should complete this assessment can be found in Appendix
A of the Gamma Student User Guide. Refer to the appendix for information on:
• where this task should be completed
• how your assessment should be submitted.
Note: You must complete and submit an assessment cover sheet with your work. A
template is provided in Appendix B of the Student User Guide. However, if your RTO
has provided you with an assessment cover sheet, please ensure that you use that.
Activities
Complete the following activities:
1. Carefully read the following:
This project requires you to lead diversity and inclusion in a work area. This
includes:
• describing the requirements for leading diversity in your organisation.
• assessing your organisation’s Diversity Policy to make improvements.
• seeking a superior’s input and negotiating the changes required to the
Diversity Policy.
• researching the benefits and competitive advantage of a diverse workforce and
then creating a survey for staff to confirm the benefit.
• creating a fact sheet on diversity based on the training needs and diversity
requirements of your work area.
• addressing a diversity workplace complaint following organisational policy and
procedures.
• writing an article for an external media publication to promote your
organisation’s diversity approach to your clients and then sharing the article
with a client (taking their diverse requirements into account).
Vocational education and training is all about gaining and developing practical skills
that are industry relevant and that can help you to succeed in your chosen career.
For this reason, we are giving you the choice to base this project on your own
business, one you work in or a familiar with, or you can base it on the case study
scenario provided in the Simulation Pack. This will mean that you are applying your
knowledge and skills in a relevant, practical and meaningful way to your own
situation!
2. Preparation
Make sure you are familiar with the work environment you are basing this
assessment on.
If it’s your own business or a business where you are working or are familiar with,
have your business approved by your assessor. If you do not have access to the
workplace’s relevant policy and procedures, you may use the sample policy and
procedures provided in the Simulation Pack. You will need at least a Diversity
Policy to suit your business.
Complete Page 4 of your Project Portfolio for this unit. You must describe the
organisation and work area in which you are leading diversity as well as the
organisation’s goals.
Read through the requirements of Section 1, 2 and 3 of your Project Portfolio.
Complete Section 1 of your Project Portfolio. Steps 3 to 7 form part of Section 1.
3. Describe the legislative requirements associated with diversity.
Summarise current legislation, regulations and codes of practice regarding:
• age discrimination
• disability discrimination
• racial discrimination
• sex discrimination
• human rights
• equal opportunity.
The Simulation Pack provides examples of current legislation for you to consider.
4. Describe the existing organisational policies and procedures related to diversity
Summarise the current policies and procedures in your organisation that address:
• diversity
• complaints procedures
• protocols governing communication with clients and co-workers
• organisational policy for providing feedback on existing policies and
procedures.
Policies and procedures may include for example:
• Diversity Policy and Procedures
• Conflict Resolution Policy and Procedures
• Internal and External Communications Policy and Procedures
If your organisation does not have policies and procedures already developed that
fully address disputes, communication and feedback, use those provided in the
Simulation Pack.
5. Review your organisation’s diversity policy
Assess your organisation’s diversity policy and procedures. In your assessment
include:
• how the policy applies to your work area.
• whether the policy considers legislative, regulatory and code of practice
requirements.
• whether the policy follows current best-practice recommendations (i.e. is the
policy current?).
• whether the policy is achieving the desired results (i.e. what is the efficacy of
the policy?).
• suggestions for improvement (at least three) including:
o at least one improvement to protocols governing communication to
− clients
− co-workers.
o at least one improvement to improve awareness of challenges
experienced by individuals from diverse groups in the work team.
o at least one improvement to align the policy with legislative, regulatory,
code of practice or best practice requirements.
You will use the outcomes of your review to provide feedback and suggestions for
improvement to a superior (e.g. your manager) in the next step.
6. Provide feedback and suggestions to a superior for improvement to the Diversity Policy
Assume that the superior (e.g. your manager, CEO, General Manager etc.) you
are providing feedback to has a background different to yours (i.e. you are
interacting with a person with a diverse background). This may for example be a
cultural, religious, gender or age difference.
If you are basing this on the case study, the CEO has Japanese heritage and
practices the customary Japanese business greeting protocols at all meetings. For
more information, take a look at https://karryon.com.au/knowledge/business-tips/watch-manners-japanese-business-etiquette/ .
If you are using your own business, you may use the case study example
described above if your real superior does not have a background that is
significantly different to yours.
Before you provide the feedback, describe the person you will be interacting with.
Include:
• a description of their diverse background.
• the communication protocols you will follow to consider their background (e.g.
bow to a Japanese superior, use appropriate greeting and salutation).
Meet with your superior. At the meeting:
• provide feedback on your organisation’s existing Diversity Policy (based on
the work you did in step 5).
• make at least two suggestions on how to improve the policy.
• explain how your improvements better meet your organisation’s goals.
• seek your superior’s input and negotiate final changes.
• implement the communication protocols you established before the meeting.
You are also required to demonstrate your ability to communicate effectively. This
includes:
• using appropriate business language to present the information
Complete Section 2 of your Project Portfolio. Steps 8 to 10 form part of Section 2.
• using non-verbal communication during the presentation (e.g. frowning,
smiling, nodding etc.).
• asking questions to seek your superior’s views
• listening to your superior’s view and clarifying or confirming your
understanding.
• negotiating a final outcome on suggested improvements.
This meeting should take 10 minutes. It may take place with an actual person who
works for/is associated with your chosen workplace. Alternatively, classmates or
your assessor may play the role of the superior.
This can either be viewed in person by your assessor or you may like to video
record the session for your assessor to watch later. Your assessor can provide you
with more details at this step. Make sure you meet the timeframes allocated. If this
session is not viewed in person by your assessor, you will attach proof of the
meeting to Section 2 of your Project Portfolio.
7. Revise the Diversity Policy to incorporate improvements
Adjust the existing Diversity Policy to include at least two improvement suggestions
that were negotiated and agreed on at your meeting.
Highlight the changes (e.g. using a different font colour or a highlighting tool.)
Make sure you have answered all questions in Section 1.
You are required to attach certain documents as part of your evidence – review the
documents you need to attach as outlined in Section 1 of the Project Portfolio.
Submit Section 1 to your assessor.
8. Develop a staff engagement survey that may be used to determine the benefit of diversity
Before you begin, do research on the benefits and competitive advantage of
diverse workforces.
Once you’ve summarised your research, create a staff engagement survey that
may be used to determine the benefit of working with various diverse groups in
your organisation. Your survey should also include a question to help you
determine who a diversity champion is in your work area.
Use at least two sources of written information for your research (e.g. information
obtained from internet searches, or a study guide).
Use any appropriate digital tool (such as survey monkey) to create the survey.
In your survey, ask questions (at least 5) that establish the benefit of working with
diverse people and help establish who the individual diversity champions are.
For the remainder of this assessment, assume that the individuals described in the
information provided in the Simulation Pack (for Section 2 of the Project Portfolio) are part of your chosen work area.
Use this information whether you’re basing your assessment on your own business or on the case study business.
9. Create a fact sheet on diversity as it applies to your work area
First, summarise the training needs in your work area to promote respect for
personal interactions between people with diverse backgrounds. Include:
• the challenges faced by those with diverse backgrounds.
• identification of staff struggling to work with diversity.
• how the Diversity Policy applies to each scenario.
Then, create a factsheet to provide to your work area that includes:
• the benefits a diverse workforce provides for your work area.
• the competitive advantage a diverse workforce will provide your work area.
• link to your staff engagement survey (created in step 8).
• challenges faced by individuals with diverse backgrounds in your team.
• links to YouTube video clips (at least two) that roleplay respectful interaction
between diverse people.
Use the case study information provided in the Simulation Pack and assume the
challenges faced by the case study individuals (and their related training needs)
apply to your work area.
The YouTube links you provide should provide support to those staff struggling to
work with diversity.
An example of a relevant YouTube link is:
https://www.youtube.com/watch?v=bd2YPmNG2dY
Create a draft email to staff to provide them with the fact sheet. Your email should
include a brief overview of why the fact sheet has been created as well as its
contents.
10. Address one workplace diversity complaint
Follow your organisation’s policy and procedure (e.g. conflict resolution) to address
and record one diversity complaint.
Your method of addressing the complaint will depend on your organisation’s
conflict resolution/complaints/dispute policy and procedures and the complaint
you’ve chosen. This may for example be:
• writing a draft email to the complainant to summarise and respond to the
complaint.
• escalating the complaint to a superior (via draft email).
• holding an informal discussion to clarify and resolve the complaint.
You may address any one of the five cases study scenarios provided in the
Simulation Pack. If you choose to address the complaint via an informal (or formal)
discussion, you must also record the discussion according to your organisation’s
policies and procedures (e.g. follow up email).
Make sure you have answered all questions in Section 2.
You are required to attach certain documents as part of your evidence – review the
documents you need to attach as outlined in Section 2 of the Project Portfolio.
Submit Section 2 to your assessor.
11. Write an article for an external media publication to promote your organisation’s diversity approach to your clients
Write an article to be published in a media publication (e.g. magazine, external
website etc.) that promotes your organisation’s workforce diversity.
The style of your writing should suit the audience and purpose of the article (e.g.
business-like, factual, positive).
Use the framework provided in your Project Portfolio.
Assume that your article has been published.
Draft an email to one client referring them to the article.
Use business language that suits the audience.
Assume that the client, Alicia Allan, is a married woman who values the
acknowledgement of her marriage in her salutation (i.e. ‘Mrs’ rather than ‘Ms’).
Make sure you have answered all questions in Section 3.
You are required to attach certain documents as part of your evidence – review the
documents you need to attach as outlined in Section 3 of the Project Portfolio.
Submit Section 3 to your assessor.
12. Submit your completed Project Portfolio
Make sure you have completed all sections of your Project Portfolio, answered all
questions, provided enough detail as indicated and proofread for spelling and
grammar as necessary. Remember to submit all necessary attachments as
indicated.