TERMS & CONDITIONS OF ENROLMENT
Literacy and Numeracy
To successfully complete your training, you must be able to check and competently record, read, interpret, estimate, measure and calculate. If required, the RTO may refer you to literacy and numeracy training in areas identified as necessary to ensure you meet the requirements of your training.
Privacy
Superior Training Centre Pty Ltd collects and stores clients’ personal details for training purposes only. We utilise this information to record your progress. Where State or Commonwealth funding supports training, we are obliged to submit your personal and progress details for research, statistical analysis, program evaluation, post completion survey and internal management purposes. We DO NOT share, rent, or sell personal information you provide us. The confidentiality of the information we collect from you is protected under the Privacy Act. If we are required to disclose information about any of our clients, by signing these terms and conditions the student consents to their information being given to third parties if requested (i.e. editorial; photos for advertising purposes, etc.)
Legislative and Regulatory Requirements
When undertaking work experience, the student acknowledges that they must observe the employers Work Health & Safety (WHS) Policies and all workplace practices, as instructed by the employer, including Equal Rights, Equal Opportunity and the Anti-Discrimination Acts.
The student acknowledges that they must observe The RTO’s policies and procedures, per State and Federal Government legislative and regulatory requirements, as set out in the Student Handbook.
Enrolment & Selection
1. Courses are open to all adults 18 years and over.
2. The student is responsible for notifying the RTO if they have a medical condition or disability or require assistance in attending a class.
3. A deposit must accompany enrolment to secure a placement.
4. It is the student’s responsibility to note the date, time and location of the course as advertised.
5. Courses with low enrolments may be cancelled, every effort will be made to contact students, so please ensure your contact details are correct.
6. Requests from the student to transfer or credit their course placement due to changed personal circumstances will be considered and every effort will be made to ensure a placement into an alternative course.
7. If you are unable to complete your course, due to changed personal circumstances, the RTO will make every effort to ensure you are placed into an alternative pre-scheduled course.
8. Students can only join after course commencement date if they meet all prerequisites. Full course fees are still payable for late enrolments.
9. The RTO reserves the right to decline admission to a course, terminate a student's enrolment in a class or change a course or tutor at any time without notice.
10. Students participate in courses involving physical activity; field trips, practical demonstrations etc. and do so at their own risk. The RTO’s students are covered by public liability insurance whilst working within the classroom.
Training Guarantee
Superior Training Centre Pty Ltd will guarantee to complete all training and/ or assessment once the student has commenced study in their chosen qualification or course of study, unless the student submits a formal Letter of Withdrawal notifying the RTO that they wish to withdraw. If a student voluntarily drops out, this guarantee is valid for a maximum of six months from initial course commencement date.
Where a student has been accepted into a Government funded course, a return to study in the same course after withdrawal will attract a full course fee payable by the student, less any monies paid for the original course.
Course Fees, Payments and Refunds
1. Please refer to the course flyers for information on all fees, including course fee, administration fees, materials fees and any other charges.
2. A non-refundable deposit must be paid prior to course commencement to confirm a place into a course.
3. Certificates and Statements of Attainment are issued to students who are assessed as competent in the units completed and all fees paid. The cost of the certificates is included in the course fees.
4. Deposits are non-refundable (deposits are outlined on each course flyer) but can be transferred to another course or student.
5. Refunds may be made in the following circumstances:
a. Participants have overpaid the administration charge
b. Participants enrolled in training that has been cancelled by the RTO
c. Participant advises the RTO more than 7 days prior to course commencement that they are withdrawing from the course
d. If the participant withdraws from a course or program due to illness or extreme hardship as determined by the RTO
6. An administration fee will be charged to any student who withdraws from a course fewer than 7 working days prior to course commencement.
7. No refunds will be issued once the course has commenced
8. Students are responsible for the safe storage of their Certificates and Statements of Attainment. If a student requires a re-issue of their Certificate or Statement of Attainment, an administration fee of $50 will be charged.
Course Fees paid in Advance
Superior Training Centre Pty Ltd requires a minimum deposit, which will not exceed $1500 per individual student, prior to course commencement. If the full course fees are below $1000, the full fees may be required prior to course commencement. Please refer to the course flyers for deposits and course fees.
Following course commencement, full fees will be required to be paid by either a payment plan (if remaining fees are over $1500), or in full (if the remaining fees are below $1500) for tuition and other services yet to be delivered.
Complaints and Appeals
Superior Training Centre Pty Ltd recognises that differences and complaints can arise from time to time. The quick settlement of these matters is in the best interest of all parties concerned and the following steps are implemented to ensure this happens.
1. Inform the RTO if you are dissatisfied or have any concerns about our products, services, processes or policies.
2. Inform the RTO if you think you have been treated unfairly or unjustly. The RTO will discuss the matter with you and try to resolve the problem
3. If you are not satisfied with the resolution, we will refer the matter to an independent mediator.
4. If all parties cannot reach a satisfactory solution you have the right to seek representation and appeal under the relevant State or Federal Law.
Work Health & Safety
Superior Training Centre Pty Ltd is committed to providing and maintaining a safe and healthy environment for the benefit of all clients, visitors and employees.
Superior Training Centre Pty Ltd monitors and maintains the appropriate Work Health and Safety levels and obligations under the Federal and State rules and regulations of the NSW Work Health and Safety Act 2011.
In consideration of all the RTO clients and students it is important that adherence to all legislative acts and regulations are observed while undertaking training. If students have any concerns or notice a condition or practice that seems unsafe, it is important it is brought to the attention of the RTO management.
Access and Equity
Superior Training Centre Pty Ltd is committed to access and equity principles and processes in the delivery of its services and working environment in accordance with the Equal Opportunity Act 1994, Racial Discrimination Act 1975, NSW Anti-Discrimination Act 1977, Sex Discrimination Act 1984 and Disability Discrimination Act 1992.
In the event of a situation that is considered by clients to be in violation of The Superior Training Centre Pty Ltd Access & Equity Policy, students and clients are required to report the situation to management.
Harassment, victimisation and bullying
Superior Training Centre Pty Ltd does not tolerate any harassment, victimisation, bullying or any such conduct that has the purpose or effect of interfering with an individual’s work performance or creating an intimidating, hostile, or an offensive learning environment. This includes harassment, victimisation, bullying because of sex, race, national origin, religion, disability, sexual preference or age.
Harassment is unlawful under Commonwealth and State legislation and all harassment, bullying and victimisation are contrary to the duty of care to provide a safe environment for work and learning.
In the event of a situation that is considered by clients to be in violation of the RTO harassment, victimisation and bullying policy, report the situation to management.
Recognition of Prior Learning (RPL) or Credit Transfer (CT)
Superior Training Centre Pty Ltd recognises the Australian Qualifications Framework and Vocational Education and Training (VET) qualifications and VET statements of attainment issued by any other Registered Training Organisation.
RPL/CT is available for all subjects and units of competency on the RTO scope of registration
IMPORTANT INFORMATION
I have read and understand the terms and conditions of my enrolment, as stated above. I acknowledge and agree with the terms and conditions with specific reference to Superior Training Centre Pty Ltd enrolment and selection, course fees, payments and refunds, course requirements, privacy, complaints and grievances, Work health and safety, access and equity, harassment and bullying policies and procedures as outlined in the Student Handbook