The Client is required to complete all neccessary plans layed out for them to complete each practise. Any un-completed activities without notice or being signed off medically will result in these not being trasfered or re-funded for future plans.
Payment for single sessions will be paid for in advance (anytime before) the start of the session. Payment for block bookings will also be paid for in advance. All purchased sessions must be completed within 12 weeks of purchase or they will be forfeited.
3 hours notice is required when cancelling booked personal training sessions. Failure to provide this sufficient notice may result in the session being forfeited. To cancel a booked session, the Client must notify the PT either in person or by phone, text or email.
If the Client is unable to continue their block of sessions for medical reasons, a refund may be available for unused sessions. The Client must submit a letter from their doctor clearly stating exercise restrictions prior to any refund being given. Refunds are not provided under any other circumstances.
The PT is only required to wait for 20 minutes past the agreed start time. After this the PT may leave the premises and the Client will forfeit the amount for the session. If the Client, arrives within the 20 minutes the PT will complete the time left of the original session. No extra time will be given.
All Online programmes, nutritional plans and other online software is to be completed at the client's discrepancy. The rules apply that all medicial issues must be cleared by a doctor before starting any programmes online with a Flexxr Personal Training member of staff.
All Online software is to be paid for in advance of the programme and any other platform used is used for confidentiallty for the client's personalised plans and information. All must be completed wihtin the set time frame of the agreed plan for all online platforms and will only be extended on mutual terms due to issues raised to the coach.
Payments must be paid on time or all online plans will be postponed until these have been paid for due to adding accountabilit for the plans and coach's.