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Deliver amazing customer experiences
Please provide us with some details so we can understand more about how we can help you
6
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1
Your Details
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We would like to get to know a little bit more about you!
Your First Name
Your Last name
Your role in the company
Your Contact Number
Please enter your company email
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2
About Your Organisation
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Tell us a little bit about your contact centre
Your Company Name
Your Industry
How many Employees do you have
How many are you looking to outsource?
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3
What are some of the priorities you need help with?
*
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We would like to understand some of the challenges you need help with?
Achieving service levels
Reducing abandon call rate
Better access to technology and multi channel options eg WebChat, Dialler
More Flexible resource model
Increase the volume of quality monitoring
Generating better quality leads
Increasing connections on outbound dials
Reducing operational costs
Increase efficiency
Reduce cancellations/lapses
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4
Your Requirements
*
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What type of activity would you be looking to outsource?
Telemarketing
Customer Service inbound
Customer Service outbound
inbound Sales/retention
Outbound Sales/retention
Quality Monitoring
Cancellations/retention
Back office
Administration
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5
What timescales are you working to?
Please tell us how much of a priority this is for you right now i.e. is it a burning issue or just exploring?
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6
Please tell us anything extra that might be useful
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