Elegance by Emily understands that sometimes schedules change and therefore please give at least 24 hours notice when cancelling or rescheduling your appointment!
Required Booking Retainer for $100+ services.
ALL salon services $100 or over require a 25%
NON-REFUNDABLE booking retainer and will be immediately processed at the time of booking to approve your appointment request and reserve you spot! This applies to new and current guests. The appointment request will not be accepted or confirmed on the schedule until the booking retainer is paid. Once the retainer has officially been paid, the appointment will be accepted and confirmed and you will receive your appointment confirmation email. (I understand if you cannot pay the retainer immediately when booking, but once it's paid I will approve the appointment- not paying your retainer doesn't confirm your appointment even if you schedule online and the appointment can be available to others to schedule.) The price of this retainer varies on the amount of the starting priced service. (examples below)
Appointment requests will not be accepted and confirmed without this booking retainer. When you come to your scheduled or rescheduled appointment, this retainer WILL get taken off the final cost of the service on the day of your appointment. Retainers (deposits) are nonrefundable that cover any products or tools purchased to complete your service, lost time, & money lost from a service not being completed if a cancellation happens. If you cancel your appointment regardless of the time/date cancelled and you reschedule to a new date, (this reschedule can be days or weeks scheduled out if needed, I want to work with you- life happens!!) that booking retainer will be transferable & used on the newly rescheduled appointments service. If you cancel your appointment and do not wish to reschedule, you will NOT be refunded back the booking retainer. I will have your booking retainer notated in the system to take off your final total when you wish to reschedule again. If you no show and do not call/text and do not show up to your appointment, you lose your booking retainer and you will have to place a new retainer to be able to schedule a new appointment.
I hope you understand.
Please place your booking retainer payment upon booking your service with one of the available payment options. Once payment is received and this form has been filled out, appointment request will be confirmed.
Booking Retainer Payment Options :
Venmo, Paypal, Cash App, Facebook (Meta) Pay - through FB messenger, Apple Pay, Zelle, Cash, Invoice emailed to you
Venmo- @elegance-by-emily
Apple Pay : (757) 513-9775
Paypal: Emily Tipton @emilykatet or ektbusiness96@gmail.com (please do not use the "goods & services" option, I do not want you to have to pay a fee! Personal transfer is fine.)
Cash App: $emilyselegance (leave the "note" blank)
Facebook Messenger Pay: Emily Thomas (make sure we are FB friends and you're sending $ to the right account!)
Zelle : thomas.emily1996@gmail.com
Vagaro Invoice sent to your email from Elegance by Emily
If you wish to pre-book your next appointment ($100 or over starting price) in the salon, you will still have to place a booking retainer, and it can be done with the payment options above.
Final notes: Wedding services, haircut only, facial waxings, add-on services, and any service less than $100 starting price, do not apply to the booking retainer policy & have it’s own contractual agreement or because it’s a small service less than $100 starting price. The retainer is never to be given back or refunded, but to only be deducted from your final total when you do show up to your scheduled or rescheduled appointment. When you forget your appointment or cancel, I miss out on an opportunity to fill that time slot. I understand this is an investment to some and my guests miss the chance to receive my services when that happens. If I (hairstylist) have to reschedule an appointment for any reason, you WILL NOT lose your booking retainer and it will be used towards the rescheduled appointment and to be taken off the final total. I also hope this allows with budgeting for your upcoming service with the booking retainer being paid ahead of time and to break up the final cost. You can reschedule an appointment by texting me at (757) 276-9441 or (757) 513-9775 - my personal number , emailing me at info@elegancebyemilyllc.com
or by sending me an instagram or facebook message. If you cancel your appointment and do not wish to reschedule, I understand! But, you will NOT be refunded back the booking retainer. This is policy. Please understand this is my livelihood, not a hobby and this needs to be understood before if/when you move forward. I am here for any questions or concerns for reassurance as this is an investment to your self care! With love, Emily.
Elegance by Emily values your time and feels that it is fair to honor the same policies I hold to my guests. Should Elegance by Emily need to cancel on a client due to unsafe weather conditions, power outages, illness, family obligations, or other unforeseen events with less than 24 hours notice, I will honor your booking retainer, plus an additional $10 off your next identical service and do all I can to reschedule your appointment in a timely manner.
No refunds shall be made after a service has been completed. If you are unhappy with your service outcome or experience, please allow up to 7 days post-appointment to communicate that with your stylist to adjust, correct, or rectify an experience you are unhappy with. Thank you. Communication is key and I am here to help provide the best guest experience!
25% Required Booking Retainer Fees At A Glance:
I hope this helps prepare when booking!
- The Classic Highlight/Lowlight FULL : $68 (starting price $270)
-The Classic Highlight/Lowlight PARTIAL : $58 (starting price $230)
- The Cool Blonde, The Neutral Blonde, The Warm Blonde FULL : $63 (starting price $250)
- The Cool Blonde, The Neutral Blonde, or The Warm Blonde PARTIAL : $55 (starting price $220)
-The Strawberry Blonde: $68 (starting price $270)
-The Money Piece & The Refresh Experience : $45 (starting price $180)
- Root Touch Up & Gloss Bleached Roots : $53 (starting price $210)
-The Refresh : $33 ($130 even)
- The Redhead Experience, The Brunette Experience, The Full Fashion Color : $45 (starting price $180)
- The Classic Lowlight : $48 (starting price is $190)
-Subtle Fun Fashion Color : $27 (starting price $105)
- Root Touch Up & Gloss Gray Coverage or Shadow Root: $45 (starting price $180)
- Keratin Complex Treatment : $73 (starting price is $290)
-Specialty Event Hairstyling : $39 (starting price $155)
-Bridal Trial 1 hairstyle: $28 ($110 even)
-Bridal Trial 2 hairstyles: $43 ($170 even)
-Fairy Tinsel 3 rows: $37 (starting price $105)