Client Satisfaction Audit

Sta So Cool HVAC’s Installation Survey

We would LOVE to hear from you!
Full Name*

First NameLast Name
Address*
Please rate from 1 to 5 on the mentioned survey parameters. * Poor = 1 ; Acceptable = 3 ; Excellent = 5 This questionnaire is issued on a rating system from 1(poor) to 5 (excellent), 3 being an acceptable level of service. Please select the number, which most accurately reflects your satisfaction level

Before we replaced your heater and/or AC, was the piece of equipment working? *

	1	2	3	4	5

1 is Poor, 5 is Excellent

How many estimates did you get before making a decision?*

	1	2	3	4	5

1 is One, 5 is 5 or More

Were the installers courteous and professional? *

	1	2	3	4	5

1 is Poor, 5 is Excellent

Time was taken to understand my needs.*

	1	2	3	4	5

1 is Poor, 5 is Excellent

Did the installers pick up after themselves and leave the work area clean?*

	1	2	3	4	5

1 is Poor, 5 is Excellent

Did the installers thoroughly explain to you how your new HVAC Equipment operates?*

	1	2	3	4	5

1 is Poor, 5 is Excellent

Did the installers answer all of your questions? *

	1	2	3	4	5

1 is Poor, 5 is Excellent

Would you use Sta So Cool HVAC again? *

	1	2	3	4	5

1 is Poor, 5 is Excellent

Would you recommend us to a family or a friend?*

	1	2	3	4	5

1 is Poor, 5 is Excellent

Did your installers explain the importance of a planned maintenance?*

	1	2	3	4	5

1 is Poor, 5 is Excellent

Sta So Cool HVAC’s Installation Survey