Stakeholder Complaints - Stage 2 (Formal Resolution) Complaint Form

Stakeholder Complaint

Stage 2 – Formal Resolution
The Stakeholder Complaint Procedure is for use by third parties whose complaints are not covered by other specific Leeds Beckett University complaints procedures. Where a complaint falls within the scope of another policy or procedure, it may be referred accordingly. Students and members of staff should use other internal complaint procedures.

This form is for submitting a stage 2 (Formal Resolution) complaint. Wherever possible, we encourage individuals and organisations to raise concerns and provide feedback at the time the issue first occurs and directly with those involved. This approach is most likely to result in early resolution (Stage 1 – Informal Resolution).

Anonymous complaints can be considered and investigated where sufficient information is provided; however, our ability to investigate fully or provide feedback may be limited.

In some cases, due to data protection requirements, we may be unable to share specific details about any actions taken.

If you require any further assistance, please refer to the Stakeholder Complaint Procedure or contact a member of the team at Governance@leedsbeckett.ac.uk.
Stage 2 (Formal Resolution) Complaint Form
Name of person submitting complaint*
Email*
example@example.com
Role Title of person submitting complaint
Organisation
Please indicate your relationship / connection to the University: Partner organisation; Supplier; Event participant; Member of the public; Other (please specify)*
Date of submission*

DayMonthYear
Date
Brief summary of complaint (including relevant dates, and if the complaint relates to a specific University area, service, or activity)*
Have you attempted to resolve the complaint informally?*

YesNo
If (yes) you have attempted to resolve the complaint informally, please provide brief details, including the name of the person with whom your complaint was raised and relevant dates. Please note that complaints for formal resolution should be raised within 15 working days of the outcome of informal resolution.
What outcome or resolution are you seeking?*
Supporting documentation
Please list any documents that believe would be relevant in supporting your complaint. You do not need to submit these at this time.
If you would like to attach a file, you can upload one here:

Cancelof
Data protection and consent
By submitting this form, you acknowledge that Leeds Beckett University will process the information you provide for the purposes of managing your complaint in line with our Stakeholder Complaint Procedure and Data Protection Policy.
Consent*

I confirm that I understand and consent to the University processing this information for the purpose of investigating my complaint.
Should be Empty:

Stakeholder Complaint

Stage 2 (Formal Resolution) Complaint Form

Supporting documentation