Progressive discipline policies provide many benefits to employers and employees. Along with other benefits, they provide structure and predictability to the discipline process, they set a basic set of discipline standards for managers and supervisors to follow, they help managers and supervisors document disciplinary actions, and they can be instrumental in defeating discrimination, unemployment, and other work-related claims. We can help you create and enforce these critical policies.

Exit interviews are a task that few managers relish but nevertheless are an important part of the HR process. If this is an issue that you find a challenge - we can assist you in this, so that the employee’s time with your company ends well and you are able to find out any information which could affect future staff management. When someone quits at, your company, we can automatically initiate an exit interview and provide you the relevant feedback to better your company.

Employees have different personalities, goals and needs — and it’s not always easy to balance business human resources with your general operations. Taking this into consideration, there are common reasons why good employees quit. Many of these reasons directly relate to the work environment that your business fosters and how you manage your employees as a leader.

Although you may not always be able to prevent good employees from leaving, you can try to avoid these pitfalls and instead foster ways to put your employees — and your business — on the best track for success. We help you identify these gaps through our proven process and offer recommendations on how to improve.

The consequences of non-compliance arising from expired employee certifications or inadequate training affect every industry and can result in: Large financial penalties and fines for breaching regulations. Loss of productivity and revenue. We automate this process to keep you protected.

In addition to being a good business practice, employers may be required to keep certain types of records in order to comply with specific provisions under both federal and state law. When collecting and maintaining information to be kept in employee personnel files, it is important to comply with all applicable federal and state laws, including any requirements as to what information must or should be collected, what your company may or may not do with that information, and how long employee records should be kept.

The true dangers of an I-9 audit lie in its unpredictability. There’s no way to tell when or where an I-9 audit will take place. It could happen today, it could happen tomorrow, or it could happen 10 years from now. Making sure you have your back office in order, mitigates that business risk.

Without proper onboarding procedures, increases in employee turnover and loss of productivity occur. This decreased employee engagement costs companies' large sums of money every year. We customize and automate your onboarding processes.

Our process acclimates employees to their role, the company’s philosophies, and what the company has to offer. It also engages employees, creating workers that are committed to the company’s success and helps retain new hires by making them feel like a member of the team.

Work policies and expectations take on more importance and are more likely to be followed when you document them in an official handbook. In fact, some states like California actually require employers to adopt written policies prohibiting things like sexual harassment.

Verbal communication of company policies carries no proof that you made your employees aware of the rules in the first place. This leaves you open to enforcement and even legal problems later. The larger the workforce, the greater the need to have the company’s personnel policies in written form.

Overall, publishing an employee manual or handbook is a good idea. However, it must be executed carefully, so you may want to consult a lawyer to be sure you’re addressing the right issues with the right level of specificity. Not only will we write your handbook, but we also make it on brand to your expectations with unlimited updates and revisions as your company and the law changes.

If a single bad interaction between your support team and a customer can turn them away from the company, you need to double down on improving your customer support. And monitoring customer support is one of the best methods to help you nail your customer support strategy! We can become your branded internal customer support, handling things like member complaints, cancelations, freezes and past dues.

We're experienced in this area very well and we've been known to even save a deal from cancelation through either freezing the account for a short while, or simply walking them down to a more comfortable program. Our team will help you write a playbook on how the CS process should flow and we'll make sure to follow it to a T.

Even the best of customers can sometimes fall behind on their bills, but with the right blend of firm and friendly you can have your cake and eat it too: keeping the customer and still getting the money you’re owed in a timely manner. There's a delicate balance of managing your past due accounts without damaging the business relationships.

We offer a firm, yet friendly approach to help your members get back on track with their commitment. Often times, managing past dues falls to either the owner of the business, or in the hands of the sales staff, which can turn out to be a nightmare for production of new sales.

Businesses that run payroll on their own, especially small businesses, are at a much higher risk of being disrupted by fraudulent activity and human error. From ghost employees to hour padding to buddy punching, when a company lacks the appropriate internal controls to manage its payroll, it can run into big trouble and that can be quite costly.

Flex HQ resolves that risk and keeps your payroll secure and running smoothly from day one. Lastly—but certainly by no means least—this is the one danger area that can potentially cause the most damage to your organization: loss of payroll (and company) administrative records. Be sure to back up your payroll! Make sure that your company data is always 100% safe and secure. You do not ever want to recreate your payroll or have to balance your Emp201’s and UIF-submissions from information that you may well not have on record (because all the data was lost).

Emphasis: make absolutely 100% sure that you have all your organization’s HR and company records safely stored and secure — preferably saved, automatically, in our client portal. By doing this, you may well save yourself and your staff, colleagues and associates many sleepless nights and significant amounts of money.

A profit and loss statement (P&L), or income statement or statement of operations, is a financial report that provides a summary of a company’s revenues, expenses, and profits/losses over a given period of time. The P&L statement shows a company’s ability to generate sales, manage expenses, and create profits. It is prepared based on accounting principles that include revenue recognition, matching, and accruals, which makes it different from the cash flow statement.

Without having this prepared by a qualified accountant, you're ultimately shooting in the dark while running your business. We will produce the reporting and work with you, so know not only how to read the reports, but where you stand financially and help you gameplan on where you dream of taking your business. 

Without KPI’s, the decision-maker will sits on an isolated island, getting inaccurate feedback from heads of departments according to their memory or intuition. The inaccurate feedback are certainly not going to be useful information to take “On time” appropriate corrective action for any deviation of targets.

We will create and customize KPIs relevant to your business so you can always have an active finger pulse on your operations. 

Failing to have your business licenses up to date can result in hefty fines and penalties. Some violations even carry criminal penalties; and some can be imposed on the owners of a business, not just on the business itself.

Government agencies also may have the right to shut down your business (or even seize your assets) for failure to comply.

We put that on autopilot for you so you're always protected.