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SU Advice Satisfaction Survey
10
Questions
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1
What did you contact us about?
*
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Academic Offence
Appeal
Complaint
Disciplinary Issue
Exceptional Circumstances
Exam Board - Risk of Withdrawal
Fitness to Practice
Harassment
Hate Crime Reporting
Housing
Money
Other
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2
Were you aware of the Advice & Representation Centre before you had your issue?
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Yes
No
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3
How did you receive advice from us?
*
This field is required.
You can select more than one if applicable.
Face to Face Appointment
Email
Virtual Online - MS Teams
Drop-in
Telephone
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4
How worried were you about your problem before you contacted us?
*
This field is required.
Scale 1-5 (1 not worried - 5 extremely worried)
1 Not worried
2
3 Worried
4
5 Extremely worried
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1 Not worried
2
3 Worried
4
5 Extremely worried
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Row 0, Column 4
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5
How worried were you about your problem after receiving advice from us?
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This field is required.
Scale 1-5 (1 not worried - 5 extremely worried)
1 Not worried
2
3 Worried
4
5 Extremely worried
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Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
1 Not worried
2
3 Worried
4
5 Extremely worried
Row 0, Column 0
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Row 0, Column 2
Row 0, Column 3
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6
How much do you agree with the following statement?
*
This field is required.
We improved your understanding of the regulations and procedures that apply to your situation
Strongly Agree
Agree
Neither Agree Nor Disagree
Disagree
Strongly Disagree
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7
How satisfied were you with the time it took us to respond to your enquiry?
*
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Scale 1-5 (1 very dissatisfied - 5 very satisfied)
1
2
3
4
5
Very dissatisfied
Very satisfied
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8
How helpful was the advice and support you received from us?
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Scale 1-5 (1 very unhelpful - 5 very helpful)
1
2
3
4
5
Very unhelpful
Very helpful
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9
Overall, how would you rate the service you received from us?
*
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Scale 0-5 (1 very dissatisfied - 5 very satisfied)
1
2
3
4
5
Very dissatisfied
Very satisfied
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10
We value your feedback. Please tell us about your experience and how we can improve.
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