Report issues with energy retailers

FCVic has developed this form to enable financial counsellors to report issues with energy retailers.

For queries regarding this form, please contact:

Full Name

First NameLast Name

E-mail

Phone Number

Area CodePhone Number

Location

Type of issue

Date or period of issue

Please describe the issue

Describe the main problem – e.g. XYZ energy company unreasonable payment arrangements

The following questions are all optional. To help us address the issue being raised, we ask that you provide as much detail as you can.

Do you believe the issue is systemic?

Consider whether the issue is industry wide or pertinent to a particular financial service provider. Who do you believe is most impacted?

How is this impacting on your client?

You can attach a case study/ies outlining the case and its impact on your client below.

How is this impacting on your casework?

Consider the time taken and complexity of the case. Is this happening to other financial counsellors?

What do you think needs to change?

What do you believe needs to change? Is it a law, policy, change to business practice? Is it a state and/or national issue?

Who is prepared to be involved in addressing this issue?

Are you interested in being involved? Do you know of other people who might be interested? Is your client/s interested in having a role?

Do you wish to upload an attachment?

YesNo

Supporting documents 1

Upload a File

Do you wish to upload another attachment?

YesNo

Supporting documents 2

Upload a File

Do you wish to upload another attachment?

YesNo

Supporting documents 3

Upload a File

Do yougive permission for FCVic to use a de-identified version of the reported issuefor advocacy and policy purposes?*

YesNo

If you have any further documents you wish to provide, please email them to: achan@fcvic.org.au.

Once submitted, you will receive a confirmation of your form submission via email.