• Before you begin…

     Our team of dedicated pet care pros, dog walkers, and dog trainers are compassionate, kind, and knowledgeable, and promise to always provide the highest quality care for your entire household. We absolutely LOVE caring for your amazing pet family, your household, and you! We think YOU are wonderful and appreciate all the love and care you provide for your beloved animal companions. We have provided services for over 30 years to kind, appreciative clients who offer wildly enthusiastic praise about our people and we have zero tolerance for anything else, including but not limited to consistent late or non-payments, not following policies, harassment/arguing, refusing to complete forms/contracts to provide our team with requested information, etc. We are all in for every client for as long as you’ll have us and excited to serve you and help keep your pets super happy and safe! 
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  • We reserve the right to decline or discontinue any assignment for any reason, including but not limited to: verbal, written, or other mistreatment of a Two Dogs Pet Services team member (“team member”), inhumane treatment of the pets in your home, refusal to pay for services in the required amount of time, invasion of team member privacy or personal space, harassment of any team member (in person or online), refusal of policies/procedures, refusing to fill out forms/contracts, unsafe or unsanitary conditions of your home, signs of aggression in your pets, pets acting aggressively toward any of our team members or another animal, refusing to work with a qualified trainer if your dog is pulling excessively or experiencing big emotional reactions while on walks or in the home, untreated separation anxiety or other behavior challenges without qualified, professional training onboard, consistent and/or excessive waste removal necessary upon first visit in order for your pets to have access to clean potty areas, biological needs of pets in your household consistently not being met, not meeting the medical/veterinary needs of your pets, leaving your pet(s) with a medical condition or injury without seeking veterinary care and leaving your sitters to deal with it. Policies and Procedures are subject to update without notice and you are held responsible for your awareness of all policies and procedures. We will always give you full access to our Policies and Procedures on our website so you can check them out anytime.

  • Two Dogs Pet Services REQUIRES PAYMENT in full OR a non-refundable deposit, including holiday fees, to SECURE REQUESTED DATES of pet care. If payment or deposit is not received within 3 days of the due date, we *may* CANCEL YOUR BOOKING. We cannot hold dates without payment as outlined here:
    ▪️PAYMENT IN FULL due two weeks before scheduled start date for assignments 4 days/nights or less in length
    ▪️50% DEPOSIT (of total assignment cost) for assignments 5+ days/nights due when services are booked.
    ▪️LAST MINUTE BOOKINGS (14 days or less) REQUIRE 100% PAYMENT AT TIME OF BOOKING/CONFIRMATION or meet and greet, whichever occurs first.

  • Remaining balance (total minus deposit) of all pet care assignments due on or prior to our first visit. You may be subject to a $29 LATE FEE if payment is not RECEIVED within 3 days of due date or our first visit. Returned check fee $39.00 (entire check amount + fee payable by cash or Zelle only, cash or Zelle only for all future assignments--no exceptions.) Forms of payment accepted: cash, check, Venmo, PayPal, or Credit Card (PayPal and Credit Card have a small fee attached, $1.25 per visit for daily visits or walks, $3 for overnights). Your sitter might be able to accept Zelle, just ask. Please let us know your preferred payment method at time of booking/confirmation.

  • Cancellation of services 7 days or less prior to scheduled start date is subject to 100% of total assignment fee due at time of cancellation. Emergency or illness related cancellations are case by case.
    Cancellation by early return is refunded by credit for future visits ONLY...early return credit is available only if you inform us a minimum of 48 hours prior to our scheduled arrival time for pet care and dog walks. Emergency or illness related early returns are case by case.

  • Please inform your sitter how to enter your property at the meet and greet. Provide a key, remote, gate code, hide-a-key location etc. at the meet and greet. We can keep your key in our safe if you travel often, leave it in a secure location outside your home after the assignment is complete, or you can arrange to pick up from our safe in Monrovia, whichever you prefer. Some clients choose to use a lock box specifically for their petsitter. You must let us know what you'd like us to do with your key after the last visit or we will automatically keep it in our safe.

  • All dogs in our care who will be leaving your property with us at your request (transport, dog walks, etc) MUST be wearing current I.D. We highly recommend all dogs in our care wear some form of I.D. when outside. If your dog is not wearing current I.D. when we arrive and you’ve requested us to take your pet off your property (transport or walk), we may provide an I.D. tag at your cost, including our time at the current minimum wage + mileage rate of $1/mile.

  • An additional charge of $12-$24 for *excessive clean up (waste in yard, litter boxes, cage cleaning, etc.) may be added at the sitters discretion payable within 3 days of your return or added onto your regular weekly total. If the areas where your pet urinates or defecates creates an unsanitary condition for your pets due to excessive amounts of waste pile up, we will clean it up during our visit and charge accordingly. Humane and sanitary conditions are a must. Regular, reasonable daily waste clean up is included in every service we provide, however, if your pets are urinating or defecating inappropriately (for example: dogs not potty trained or missing potty pads, cats not using the litter box), we will adjust your rate accordingly.

  • Invoices generated upon request and must be requested a minimum of two weeks prior to our start date. In an attempt to keep our rates as reasonable as possible, we are cutting this automatic invoice service out of our regular office duties. You will still receive your rate/total when you book our services and we are happy to generate an invoice upon request. ***If you have not paid your deposit or full sitter fee when requested, we will send you an invoice, including terms. If you have any questions about your rate or would like to request an invoice, text Jen 626-673-7978

  • If there are other persons entering/leaving your home, Two Dogs Pet Services can not be held liable for any damages, injuries to pets, or any other issues that may arise as a result. Please inform us BEFORE your departure of anyone who may have access to your home while you are away. This includes cleaning services, gardeners, pool cleaners, repairmen, friends, family and neighbors. Two Dogs Pet Services is not responsible for any person or persons who will be in your home during pet care assignments, including, but not limited to dog walks. 

  • Major holiday charge per holiday of $8.50 per visit, maximum $25 per holiday(dog walks included). Holidays include: New Year’s Eve, New Year’s Day, Easter, Memorial Day, Independence Day (July 4), Labor Day, Halloween, Thanksgiving, Christmas Eve, Christmas

  • If you notice anything of concern while you’re away, while we are walking your dog(s), upon a team members arrival/departure, before or after any pet care or dog walking assignment…please bring it to our attention immediately. We strive to provide the most thorough, compassionate, humane, reliable care possible and if you have any concerns, we want to address those right away. We are here to serve you and your pets to the very best of our abilities. Please reach out anytime 626-673-7978

  • Please let us know when you arrive home via the group text set up with your pet care team or text (626)673-7978. You and your pets are part of our family and we want to make sure you are all safe. If you’ve checked the box on your client info form indicating you’d like us to continue to visit your pets and you forget to let us know you’re back, we will show up and you’ll be charged for a visit. Yep! Even if you’re home and just forgot. Doesn’t matter how late you return, please let us know.

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