ATTENTION: Airmen are responsible for checking with ProTrain before enrolling into courses to ensure that the requested certification exam is not going to expire during the duration of their enrollment. Failure to do so could result in a shortened enrollment period and/or a loss of funding with AF COOL.
Withdrawal / Refund Policy: Airmen who wish to withdraw from a COOL-approved course or exam must do so in AI Portal. Under no circumstances will the Soldier coordinate a withdrawal directly with the Vendor. If this occurs, the Soldier will be liable for any debt incurred.
Grievance Policy: If the Airmen has a grievance with their enrollment, then they should first try to resolve it with the Registrar at registrar@protrainedu.org. If their grievance is unresolved, the soldier can email grievance@protrainedu.org to contact ProTrain's Chief Operating Officer.
Potential Impacts of Military Duty Policy: If a Airmen has accessed their course materials at any point, the Airman is expected to complete their course within the stated time frame. Otherwise, the Airman will need to request a withdrawal following the above withdrawal/refund policy. If the Airman does not complete their course by the end date stated in their welcome letter, there will be additional fees for extended access to the course and any online reference materials, such as eBooks. Not all courses are eligible for an extension and extensions will only take place with the Registrar within the last month of the Airmens’ enrollment period. Please note that Airmens are expected to complete their course within the timeline approved for their educational goal. Any extensions must be approved by both the supervisor and AF COOL program office.
ETS/Retirement: Within 180 days of seperation or retirement, all credential costs must be self funded and reimbursed after proof of completion.
By submitting this form, I acknowledge that I have read and understand the above policies.