General Manager Performance Evaluation 2022

General Manager Performance Evaluation
Estimated time to complete 30-60 min.

This evaluation is to be completed by Area Supervisors at least once per quarter, with thier General Managers.

The purpose of these evaluations are for the Area Supervisor to discuss the following with the GM - actionable items to improve, one on one time to discuss the direction of the store, areas for opportunity, etc.

Another Leadership Team member may be present for these evaluations as well
Store Number *
Email *
Date of the Evaluation *

Month Day Year
Date
Hour Minutes AM/PM Option
General Manager - *
Area Supervisor - *
Evaluator Name -
Management Skills -

Please rate the AM on their ability to exhibit the following behaviors.

Please rate the AM on the following management behaviors *

	Never	Less than half the time	Neutral	Most of the time	Always
Punctuality
Hustle
Teamwork
Takes Ownership
Performs well under pressure
Manages time effectively
Accepts and impliments constructive criticism
Retains trained information
Communicates effectively with store team and Area Supervisor
Solves problems successfully
Delegates to Team Members
No Excuses mentality
Abides by the Triple Filter
Product, Service, Image
Cash Management
Meets expectations/ completes job requirements
Executes Load & Go on every order!
Acts as a coach and mentor for store team
Prioritizes training and team development
Prioritizes Load & Go training and best practices

Core Values -

Please give the AM a grade on an A-F scale in the following categories. A - above and beyond (would be challenging to do any better than they already do) B - above average C - average (what you would expect out of an AM at their level) D - below average F - rarely exhibits this behavior, needs improvement.
Positive Attitude *
Comments on Positive Attitude *
Passion *
Comments on Passion *
Kindness *
Comments on Kindness *
Fun *
Comments on Fun *
Integrity *
Comments on Integrity *
Disciplinary Action Plan needed? *

Yes No
Goals -

This section asks for 3 specific goals. 2 goals should be work related, it could be career development and training, or more store metric driven, the other goal can be a personal one. Please make sure all store related goals are Specific, Measurable, Reasonable, Achievable, and Timely (SMART). These should be considered separately from the store's POA, and should be more long-term goals (3 periods or longer)
Goal 1: *
< Store/ Career Related >
Goal 2: *
< Store/ Career Related >
Goal 3: *
Action Plan - Goal 1: *
The action plan to complete should focus on how the goal will be measured over time, how success will be measured, and what clear steps can be taken to achieve the goal.
Action Plan - Goal 2: *
The action plan to complete should focus on how the goal will be measured over time, how success will be measured, and what clear steps can be taken to achieve the goal.
Action Plan - Goal 3: *
The action plan to complete should focus on how the goal will be measured over time, how success will be measured, and what clear steps can be taken to achieve the goal.
Short Answer -

To be completed by the General Manager only! Please spend some time providing well thought out answers. The more detail you can provide, the better!
I believe my best performance in the past quarter was - *
Something that I would like to focus on in the coming quarter is - *
Something I was able to celebrate with my team this quarter was - *
Something that I believe could make my store better is - *
In the last quarter, please describe a way in which you were able to help another store out, promote company unity, and/or go out of your way to help someone else on the team. *
Action Plan -
Is the General Manager on a disciplinary Action Plan?

Yes No
Beginning of Action Plan

Month Day Year
Date
Issue at hand -
Steps to resolve -
Timeline for completion/ re-evaluation -

Month Day Year
Date
If the issue at hand is not resolved in the agreed upon timeline, what is the repercussion?
By signing below, I, the General Manager, awknowledge that I was presented with the above action plan, and timeline for completion, and understand the consequenses of not resolving the issue at hand.
General Manager Signature -

Clear
Store Performance -

This section is an opportunity to discuss the store's stats and profitability - and come up with actionable steps to improve. This can be filled out prior to evaluation, or during, but must be reviewed during the evaluation process
At the time of evaluation - what tier is this store? *
How long has the GM been in place at this location? *
GM Tenure - *
At the time of evaluation, how many Assistant Managers does this store have? *

2 3 4 5 6 or more

What are the Assistant Manager's current levels? *

	0	1	2	3	4	5	6
Level 1
Level 2
Level 3
Level 4

Does this store have a development plan for it's Assistant Managers? If so - please detail below. *
QTD Average Weekly Unit Sales - *
QTD stands for quarter to date
QTD PCYA - *
PCYA stands for % change year ago
PCYA from previous quarter - *
QTD FL% - *
FL% from previous quarter - *
QTD Average Ticket Price - *
Average Ticket Price from previous quarter - *
QTD Food Variance - *
Food Variance from previous quarter - *
QTD SPLH - *
SPLH stands for sales per labor hour
SPLH from previous quarter - *
QTD eADT - *
eADT from previous quarter - *
QTD % singles - *
% singles from previous quarter - *
By signing below, I agree that the above Performance Evaluation was reviewed with me, I had ample opportunity to establish goals, and was provided feedback by my Area Supervisor.
General Manager Signature - *

Clear
By signing below, I agree that the above Performance Evaluation was reviewed with my General Manager prior to submission.
Area Supervisor Signature - *

Clear
Should be Empty:

General Manager Performance Evaluation

Management Skills -

Core Values -

Goals -

Short Answer -

Action Plan -

Store Performance -