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Customer Satisfaction Survey
Thank you for visiting RDB
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1
Question 1: What is your language preferences/ Hitamo ururimi?
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English/Icyongereza
Kinyarwanda
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2
Question 2: Choose your gender.
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Male
Female
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3
Ikibazo 2: Hitamo igitsina.
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Gabo
Gore
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4
Question 3: Mode of Service Provision.
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Online
Offline
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5
Ikibazo 3: Uburyo uhabwamo serivisi
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Hifashishijwe Ikoranabuhanga
Mu buryo busanzwe
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6
Question 4: Service visited.
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Mortgage Registration
Notary
One Stop Center
Intellectual Property
Internship Program
Business Registration
Investment Promotion
Re-Investment and Aftercare
Tourism Regulation
Other
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7
Ikibazo 4: Ishami Usabamo Serivisi
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Kwandikisha Ingwati
Serivisi za Noteri
Ishami rya One Stop Center
Kwandikisha Umutungo mu by'ubwenge
Kwimenyereza umwuga
Kwandikisha ibikorwa by'ubucuruzi
Gushyigikira ishoramari
Gukurikirana abashoramari
Igenzura ry'ibikorwa by'ubukerarugendo
Other
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8
Question 5: Professionalism of our staff and efficiency of our online service.
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Very poor
Poor
Good
Very Good
Excellent
Professionalism of our staff
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Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Efficiency of our online service
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Professionalism of our staff
Efficiency of our online service
Very poor
Row 0, Column 0
Poor
Row 0, Column 1
Good
Row 0, Column 2
Very Good
Row 0, Column 3
Excellent
Row 0, Column 4
Very poor
Row 1, Column 0
Poor
Row 1, Column 1
Good
Row 1, Column 2
Very Good
Row 1, Column 3
Excellent
Row 1, Column 4
1
of 2
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9
Ikibazo 5: Ubushobozi bw'abakozi bacu n'imiterere ya serivisi yifashisha ikoranabuhanga.
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Mbi cyane
Mbi
Nziza biringaniye
Nziza Cyane
Irahebuje
Ubushobozi bw'abakozi bacu
Row 0, Column 0
Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Imiterere ya serivisi yifashisha ikoranabuhanga
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Ubushobozi bw'abakozi bacu
Imiterere ya serivisi yifashisha ikoranabuhanga
Mbi cyane
Row 0, Column 0
Mbi
Row 0, Column 1
Nziza biringaniye
Row 0, Column 2
Nziza Cyane
Row 0, Column 3
Irahebuje
Row 0, Column 4
Mbi cyane
Row 1, Column 0
Mbi
Row 1, Column 1
Nziza biringaniye
Row 1, Column 2
Nziza Cyane
Row 1, Column 3
Irahebuje
Row 1, Column 4
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of 2
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10
Question 6: Timeliness of service provision and duration of complaint handling.
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Less than 6 hours
Less than 24 hours
A Week
A Month
More than a Month
Timeliness of service provision
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Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Duration of complaint handling
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Timeliness of service provision
Duration of complaint handling
Less than 6 hours
Row 0, Column 0
Less than 24 hours
Row 0, Column 1
A Week
Row 0, Column 2
A Month
Row 0, Column 3
More than a Month
Row 0, Column 4
Less than 6 hours
Row 1, Column 0
Less than 24 hours
Row 1, Column 1
A Week
Row 1, Column 2
A Month
Row 1, Column 3
More than a Month
Row 1, Column 4
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of 2
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11
Ikibazo 6: Igihe serivisi imara n'igihe ikibazo gisubirizwa.
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Ntibirenza amasaha 6
Ntibirenza amasaha 24
Bimara icyumweru
Bimara ukwezi
Hejuru y'ukwezi
Igihe serivisi imara
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Row 0, Column 1
Row 0, Column 2
Row 0, Column 3
Row 0, Column 4
Igihe ikibazo gisubirizwa
Row 1, Column 0
Row 1, Column 1
Row 1, Column 2
Row 1, Column 3
Row 1, Column 4
Igihe serivisi imara
Igihe ikibazo gisubirizwa
Ntibirenza amasaha 6
Row 0, Column 0
Ntibirenza amasaha 24
Row 0, Column 1
Bimara icyumweru
Row 0, Column 2
Bimara ukwezi
Row 0, Column 3
Hejuru y'ukwezi
Row 0, Column 4
Ntibirenza amasaha 6
Row 1, Column 0
Ntibirenza amasaha 24
Row 1, Column 1
Bimara icyumweru
Row 1, Column 2
Bimara ukwezi
Row 1, Column 3
Hejuru y'ukwezi
Row 1, Column 4
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of 2
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12
Question 7: Please share your comments and suggestion for improvement.
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0/100
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13
Ikibazo 7: Tanga ibitekerezo ku buryo serivisi yanozwa.
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0/100
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14
Please write down your email address
myemail@gmail.com
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15
Shyiraho aderesi yawe ya imeyili.
myemail@gmail.com
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