Please ENSURE all item(s) to be exchanged are in AS NEW; UNWORN & UNWASHED condition with no marks or obvious lint/hair etc and have only been tried on over clean underwear.
Items received not meeting the above criteria WILL NOT be eligable for exchange and any postal costs to return them will be at buyers cost.
Once you exchange has been APPROVED, please post your items together with a copy of this form (or note with same information) to:
PO Box 3285
North Strathfield NSW 2137
Option 1: Once your exchange is recieved it will be checked to ensure it meets our guidelines and then new sizing will be reship at our cost.
Option 2: If REQUIRED URGENTLY, please tick URGENT on the below form and repurchase the correct sizing via our website immediately and Knicked will email a PRE- PAID RETURN SHIPPING VOUCHER for the original item to be sent back and once recieved you will recieve a refund back to your original purchase if the above criteria is met.
Please note: If returning mulitple items or a bundle, please just send the items for exchange (no need to return silk bag or gifts).
Menstrual products are NON RETURNABLE under Australian Government Guidelines due to thier nature - as such we do not offer refunds (with the exception of one pair for first time customers under our 30 day Try N See).
Please email firstname.lastname@example.org if you have any questions or concerns.