Bville - Training Evaluation

Training Employee Evaluation

for 90 day trial period employees
FOR TRAINING SHIFT LEAD TO FILL OUT

Please complete this section with trial period employee. Touch on module areas they have mastered and areas that they still may need work on. They can offer input at the end if they wish, but training shift lead is to fill out this form.
Training Shift Lead's Name*

First NameLast Name
Employee's Name*

First NameLast Name
Date*

MonthDayYear
Date

Training Module 1: Tagging & Running Items*

Rows	Needs improvement/ Untrained	Somewhat Satisfied	Satisfied	Mastered
Tags properly & always in top right armpit/seam
Sensors properly & does it correctly every time
Tags quickly & efficiently. Tagging does not get backed up when this employee is manning the tagging station
Backstocks properly
Runs return bar properly, puts item away in proper places on sales floor
Does not require prompting to run return bar, runs without needing to be asked
Interacts with customers when running, asks if they're finding things okay, gets rolling baskets
Picks up items from sales floor and in wrong places when running, fixes floor

Training Module 2: Fitting Rooms, Phones, Customer Service *

Rows	Needs Improvement/ Untrained	Somewhat Satisfied	Satisfied	Mastered
Answers phone consistently in 3 rings
Mostly answers questions over phone without needing to ask other employees
Can tell our selling process without needing to look at phone flow chart
Runs fitting rooms independently
Counts items in and out every time without exception
Does visual sweep of each fitting room between customers, doesn't just close/open doors
Leaves tagging station clean & tidy when leaving fitting room assignment

Training Module 3: Buy Sign In & DRS Introduction*

Rows	Needs Improvement/ Untrained	Somewhat Satisfied	Satisfied	Mastered
Employee can independently sign in buys
Employee can offer selling customer full overview of our selling process
Employee can properly fill out daily buy log when checking in buys, labels items every single time when checking in
Employee can complete a basic sale transaction (ringing items, adding fivestars points, operating credit card terminal) without assistance
Employee knows process for redeeming Fivestars rewards
Employee matches credit card properly in DRS to terminal every time
Employee sends receipts properly with customers and retains our copy

Training Module 4: Cashing Buys & Trades*

Rows	Needs Improvement/ Untrained	Somewhat Satisfied	Satisfied	Mastered
Employee can independently cash a buy
Employee reads reasons for being interested & for passing on items consistently every time
Employee can independently present an AP. Words it properly, invites customers to sell again in the future.
Employee can successfully ring up a trade, while consistently doing both sales & buy parts of it consistently
Employee uses proper wording, IE: says items we are "INTERESTED" in vs. items we are "TAKING"
Employee offers a trade to all selling customers

YesNo
Module 1Module 2Module 3Module 4Module 5
Some substandard work quality. Tagging incorrectly or inefficiently, hovering near registers rather than running sales floor, etc.Inattentiveness toward customers. Not proactive in assessing customer needs, waits for other employees to "step in"Unauthorized absence from work area (IE: in back on phone when assigned to fitting rooms, extended break longer than half hour scheduled lunch, etc.)Arrived more than 10 minutes late to any assigned shifts during trial periodUse of cell phone on sales floor and/or cell phone found out on sales floor. This includes the use of smart devices likes watches for personal communication.Time management issues requiring lots of shift lead supervisionUnsatisfactory behavior towards employees/customersLast minute call-in for scheduled shiftInsubordinationOther
If any boxes were checked above, go over them with employee & explain why those behaviors are problematic. After discussing, create an improvement plan with them and list below:
Training supervisor input/comments:
Employee input/comments:
For the Employee: I understand that areas above that are not yet mastered will need to be prior to the completion of my 90 day trial period. From this point forward, any training areas my shift lead has considered me as having mastered are my sole responsibility, and I will not claim that I have not been trained in those areas.
Shift Lead's Signature*
Should be Empty:

Training Employee Evaluation