Client Terms and Conditions
- WellGrove Equine does not own the frozen semen requested in this agreement and must attain written authorization from the semen owner before any requests are fulfilled. WellGrove Equine has the right to refuse or delay shipment of requested frozen semen until proper authorization is completed by semen owner.
- Frozen semen can only be shipped when a vapor shipper is available. Client may use their own vapor shipper.
- Client agrees to pay for all related costs of WellGrove Equine to prepare, ship, insure, and the use of any WellGrove Equine container for this request. All fees must be paid prior to preparation and shipment of Frozen Semen. A separate credit card authorization form must be submitted for payment authorization.
- WellGrove Equine is not responsible for frozen semen once it has been shipped from our location and is not responsible for damage or condition of frozen semen once in route via shipping provider.
- Insurance is included on each shipment for the value of the vapor shipper and is included in the shipping cost. Once the shipment arrives, it should be inspected immediately. Any claims regarding the integrity of the shipment must be filed on the day the shipment arrives; the tank's latch should be closed with a plastic tie wrap and the tank's interior should be frosty when the lid is opened. A report of damaged tank must be filed by the Client within 24 hours of delivery or Client may be responsible for damages.
- Client agrees to return shipping container within four days of delivery and will be subject to additional fees if he fails to do so. A penalty of $30/day will be charged to the Client for each day that the vapor shipper is not returned starting the fifth day after delivery. If Client fails to return vapor shipper within ten days of delivery, penalty may include replacement cost of the vapor shipper, charged to Client's payment on file.