Client Satisfaction Survey
Name
First Name
Last Name
Pet's Name
How long have you been bringing your pet(s) to our hospital?
Less than 6 months
6 months to 2 years
More than 2 years
When calling to schedule an appointment, I most often:
Get an appointment that fits my schedule
Encounter a busy signal
Am placed on hold
When visiting the hospital, my appointment begins at the scheduled time:
Yes
Sometimes
No
The front office staff:
Yes
Sometimes
No
Greet me and my pet by name
Are helpful and courteous
Are able to address my concerns and answer all of my questions
The veterinary technicians and assistants:
Yes
Sometimes
No
Are kind and careful with my pet(s)
Are able to answer my questions
Are friendly and outgoing
The veterinarian:
Yes
Sometimes
No
Is compassionate and courteous
Really cares about my pet(s)
Listens to my questions and concerns
Answers all my questions in a way I understand
What was the highlight of your most recent visit?
If you could offer one suggestion to help us better serve you and your pet(s), what would it be?
Would you strongly recommend this veterinary practice to others?
Yes
Unsure
No
Submit
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