BOOKING POLICY:
What to expect:
Important: Please be inform that we do not provide same day repair or diagnosis.
Step 1 (Appointment Day)
Drop Off Your Appliances At Our Service Centre
Book an appointment to leave your appliances at our service centre for a diagnosis. Warranty covers the appliances against manufacturing defects only. Human negligence are not covered (please refer to your handbook).
If your appliance is under warranty, there will be no charge. If your appliance is no longer covered under warranty, a $30 deposit is required when the machine is sent in for repair. This deposit will be applied toward the total repair cost if you choose to proceed with the repair. If you decide not to proceed after the diagnosis, the deposit will be treated as a non-refundable diagnostic fee.
Step 2 ( 3 to 4 working days after Step 1)
Diagnosis + Quote
We will contact you with the diagnosis result and quote in 3-4 working days.
If you choose to repair with us, we’ll immediately waive the diagnosis fee.
Step 3 (2 to 3 working days after Step 2)
Repair + Collection
Repairs take 1 -3 working days after step 2. In an event of non availability of spare parts, you will be advise accordingly.
Important: Please be informed that we do not provide same-day repair or diagnosis.
Hygiene Advisory
In order to provide a safe and healthy environment to our handlers, all valuable customers are required to perform a general clean-up on your appliances before sending in to our service center.
For dirty appliances that may compromise the engineer's ability to assess, repair and service, a cleaning fees including sanitisation of maximum $64.20 will be implemented. You will be require to make payment before any work commencement. In an unlikely event such service is implemented, the leadtime will be additional 3 working days.
We reserve absolute rights to reject items which in our own reasonable view are unsanitary and may pose a health risk for our handlers. Your support and kind understanding in this matter is greatly appreciated, thank you.
Standard Terms & Conditions applies. For further inquiries, please contact the customer support before proceeding with the submission.
Please Do Not Abuse Us
We are committed to provide you with a high customer service experience. We seek your cooperation to provide us with a safe and conducive atmosphere. In the interest of all parties, our establishments are equipped with video and voice recording.
Collection, Storage and Disposal Policy
Upon completion of repair, the unit must be collected within fourteen (14) days from the date of notification.
If you decide not to proceed with the repair or decline payment, you are required to arrange for collection of the unit within fourteen (14) days from the date of notification.
Failure to collect the unit within the stated period will result in the following:
1. A storage fee of $5 per day will be imposed starting from the 15th day.
2. Units remaining uncollected after fourteen (14) days shall be deemed abandoned.
3.If there is no response from the customer within fourteen (14) days from the date of notification (including non-payment), the unit will be disposed of without further notice or update.
4. Ecom B2C Service Centre reserves the right to dispose of the unit without further notice to the customer.
5. A disposal fee of $43.60 will apply and must be fully settled.
By leaving the unit with us, you acknowledge and agree to the above terms.
Please proceed only if you have agreed to all of the above. By proceeding, you agreed to the 'BOOKING POLICY' above.