SG Book Appointment (Service / Repair)

LOCATE US
138 Joo Seng Road #02-01, Singapore 368361

Whatsapp Number:
Office : 92305183 (Text only)

Office Hour
Mon – Fri : 9.30 am – 5.30 pm
Sat : 9.30am – 12.30pm

Please select the service that you require*

SalesAfter-Sales Service Support

Appointment Date & Time*

Date

Hour MinutesAM/PM Option

Name*

SalutationFirst name example: JaneLast name example: Lee

Email*

example@example.com | You will receive confirmation and progress updates status via this email. Please check email regularly.

Mobile Number*

Important: This mobile number will be registered as a unique reference number to id and track your case. Always use back the same number through your whole journey with us.

Please select brand*

Model:*

Where did/will you purchase your product from?*

We do not provide service for overseas sets

Order Id*

Order id can be found at your purchase history in respective marketplace (ie: Shopee > view purchase history) (if No warranty, please State as NO WARRANTY)

Please describe how we can help you (elaborate)*

Please elaborate in detail what issues you are experiencing or how can we help you on the appointment day.

BOOKING POLICY:

What to expect:
Important: Please be inform that we do not provide same day repair or diagnosis.

Step 1 (Appointment Day)
Drop Off Your Appliances At Our Service Centre
Book an appointment to leave your appliances at our service centre for a diagnosis. Warranty covers the appliances against manufacturing defects only. Human negligence are not covered (please refer to your handbook).

If your appliance is under warranty, there will be no charges. If your appliance is no longer covered by warranty, a $30 deposit fee will be required when sending the machine for repair. This deposit will be deducted from the total repair cost.

Step 2 ( 3 to 4 working days after Step 1)
Diagnosis + Quote
We will contact you with the diagnosis result and quote in 3-4 working days.
If you choose to repair with us, we’ll immediately waive the diagnosis fee.

Step 3 (2 to 3 working days after Step 2)
Repair + Collection
Repairs take 1 -3 working days after step 2. In an event of non availability of spare parts, you will be advise accordingly.

Important: Please be informed that we do not provide same-day repair or diagnosis.

Covid Advisory
In order to provide a safe and healthy environment to our handlers, all valuable customers are required to perform a general clean-up on your appliances before sending in to our service center.

For dirty appliances that may compromise the engineer's ability to assess, repair and service, a cleaning fees including sanitisation of maximum $64.20 will be implemented. You will be require to make payment before any work commencement. In an unlikely event such service is implemented, the leadtime will be additional 3 working days.

We reserve absolute rights to reject items which in our own reasonable view are unsanitary and may pose a health risk for our handlers. Your support and kind understanding in this matter is greatly appreciated, thank you.

Standard Terms & Conditions applies. For further inquiries, please contact the customer support before proceeding with the submission.

Please Do Not Abuse Us
We are committed to provide you with a high customer service experience. We seek your cooperation to provide us with a safe and conducive atmosphere. In the interest of all parties, our establishments are equipped with video and voice recording.

Please proceed only if you have agreed to all of the above. By proceeding, you agreed to the 'BOOKING POLICY' above.

Having read the above, I agreed to the booking policy.*

Do not submit booking more than once. Data is captured by Analytica and may result you ip registered as spam.

Please verify that you are human*

Book Appointment (Service / Repair)

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