Email to: americaonwatch@acadian.com / Fax to: 1 (866) 728 – 5613 / Call at 1 (866) 913 – 9565
Important Notice: Any changes or additions to protocols or the site details must be received in writing by Acadian.
1 Please provide all passwords for contact notifications. If no passcode is needed, please state “no passcode needed” in the “Account Password” box. 2 ECV stands for Enhanced Call Verification and is used to indicate a person that will be called before dispatching the police authorities.
When there is human movement on site:
When there is a contact/motion/fire alarm from alarm panel (without video verification):
When there is a contact/motion/fire alarm from alarm panel (with video verification):
When there is a service issue (connection failure, trouble signal from panel):