Customer Reclean/Refund Request

1
What is your name?* This field is required.This should be the name used on your Booking Confirmation.
First Name
Last Name
2
Address* This field is required.This is the service location where the cleaning took place.
Street Address
Street Address Line 2
City
State / Province
Postal / Zip Code
Please Select
Please Select
Afghanistan
Albania
Algeria
American Samoa
Andorra
Angola
Anguilla
Antigua and Barbuda
Argentina
Armenia
Aruba
Australia
Austria
Azerbaijan
The Bahamas
Bahrain
Bangladesh
Barbados
Belarus
Belgium
Belize
Benin
Bermuda
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Brunei
Bulgaria
Burkina Faso
Burundi
Cambodia
Cameroon
Canada
Cape Verde
Cayman Islands
Central African Republic
Chad
Chile
China
Christmas Island
Cocos (Keeling) Islands
Colombia
Comoros
Congo
Cook Islands
Costa Rica
Cote d'Ivoire
Croatia
Cuba
Curaçao
Cyprus
Czech Republic
Democratic Republic of the Congo
Denmark
Djibouti
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
Equatorial Guinea
Eritrea
Estonia
Ethiopia
Falkland Islands
Faroe Islands
Fiji
Finland
France
French Polynesia
Gabon
The Gambia
Georgia
Germany
Ghana
Gibraltar
Greece
Greenland
Grenada
Guadeloupe
Guam
Guatemala
Guernsey
Guinea
Guinea-Bissau
Guyana
Haiti
Honduras
Hong Kong
Hungary
Iceland
India
Indonesia
Iran
Iraq
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Jordan
Kazakhstan
Kenya
Kiribati
North Korea
South Korea
Kosovo
Kuwait
Kyrgyzstan
Laos
Latvia
Lebanon
Lesotho
Liberia
Libya
Liechtenstein
Lithuania
Luxembourg
Macau
Macedonia
Madagascar
Malawi
Malaysia
Maldives
Mali
Malta
Marshall Islands
Martinique
Mauritania
Mauritius
Mayotte
Mexico
Micronesia
Moldova
Monaco
Mongolia
Montenegro
Montserrat
Morocco
Mozambique
Myanmar
Nagorno-Karabakh
Namibia
Nauru
Nepal
Netherlands
Netherlands Antilles
New Caledonia
New Zealand
Nicaragua
Niger
Nigeria
Niue
Norfolk Island
Turkish Republic of Northern Cyprus
Northern Mariana
Norway
Oman
Pakistan
Palau
Palestine
Panama
Papua New Guinea
Paraguay
Peru
Philippines
Pitcairn Islands
Poland
Portugal
Puerto Rico
Qatar
Republic of the Congo
Romania
Russia
Rwanda
Saint Barthelemy
Saint Helena
Saint Kitts and Nevis
Saint Lucia
Saint Martin
Saint Pierre and Miquelon
Saint Vincent and the Grenadines
Samoa
San Marino
Sao Tome and Principe
Saudi Arabia
Senegal
Serbia
Seychelles
Sierra Leone
Singapore
Slovakia
Slovenia
Solomon Islands
Somalia
Somaliland
South Africa
South Ossetia
South Sudan
Spain
Sri Lanka
Sudan
Suriname
Svalbard
eSwatini
Sweden
Switzerland
Syria
Taiwan
Tajikistan
Tanzania
Thailand
Timor-Leste
Togo
Tokelau
Tonga
Transnistria Pridnestrovie
Trinidad and Tobago
Tristan da Cunha
Tunisia
Turkey
Turkmenistan
Turks and Caicos Islands
Tuvalu
Uganda
Ukraine
United Arab Emirates
United Kingdom
United States
Uruguay
Uzbekistan
Vanuatu
Vatican City
Venezuela
Vietnam
British Virgin Islands
Isle of Man
US Virgin Islands
Wallis and Futuna
Western Sahara
Yemen
Zambia
Zimbabwe
Other
Country
3
Phone Number* This field is required.
4
Email
example@example.com
5
Which areas of the home had issues?* This field is required.Select all that apply.
Kitchen / Dining Room
Bathroom(s)
Living Room
Bedroom(s)
Laundry Room
Other
Commercial Space
6
Are any of the following applicable?* This field is required.Select all that apply.
Add-on services I ordered were incomplete or not handled at all. Ex: Inside of fridge or oven.
I requested a Deep Cleaning, but only received a Standard Cleaning.
The cleaning is incomplete or unsatisfactory.
I no longer can provide access to the home or commercial space, so a reclean cannot happen.
An item, surface, or appliance in my home was damaged during the service.
None of these apply.
7
I would like to be considered for...Please only select one.
RECLEANING: Limited to the company being notified within 48 hours of original service date.
REFUND/PARTIAL REFUND: Limited to no greater than $50 without photographic proof.
FUTURE CREDIT: Available to recurring clients only.
8
Photo Upload:PLEASE NOTE: Photos are required for the highest level of reclean or refund consideration. It helps the original cleaner tremendously in the feedback process and can be used to focus a potential reclean team on priority areas/tasks.
Drag and drop files here
Select files to upload
Max. file size: 10.6MB
Cancelof
9
Additional information or comments?Please use this area to be as detailed as possible in what occurred during your cleaning.
Huge
Large
Normal
Small
Ok
Ok
10
Service Provider
.EV1 - Steven (solo)
.EV2 - Christy (Solo)
.EV3 - Anna (Solo)
.EV4 - Sarah (Solo)
.EV5 - Matthew & Courtney
.PHX1 - Emily (Solo)
.PHX2 - Mia (Solo)
.PHX3 - DJ & Christina
.PHX4 - Courtney (Solo)
A&M Deep Cleaning Services (T) (I)
Abby Cortez - Deluxx Cleaning (S)
Amanda Martin (T)
Angela Rojas (S) (P)
Aundrea Garduno (S)
Best Bright Cleaning (T) (I)
Blanca Flores (S) (I)
Claudia Watters
Dishai McKinney (S)
Emiko Reyna (S/T) (I) (P)
Eunice Pedrosa (T)
Eunice Team 2 - Lu (T)
Eva & Dulce (T)
Excellence Pro Cleaning LLC
Extreme Clean Team 1 (T)
Extreme Clean Team 2 (T)
Frida & Yoko (T) (I)
Inessa Team 1 (T) (I)
Inessa Team 2 - Ilona (T) (I)
Inessa Team 3 - (Ilona) (T) (I)
Jacque Hanson (S)
JM Master Cleaners (T) (I)
Jose & Anayelli (T) (I)
Just Wright Cleaning (T)
Kayla Ellison (T) (I) (P)
Lindsay Clemente (T)
Lorena Galdamez (T)
Lyric Finley (S)
Mara & Abundio (T)
Melania & Rubi (T)
Nadiya Chekunova (T)
Natalia Acosta (T)
Natalia Kovalenko (T) (I) (P)
Obsessive Cleaning 1 (T)
Peachy Clean (T) (B)
Prime Select Cleaning (T)
Rebeca Artiga (T)
Shalisha Israel
Shiny Clean Team 1 (T) (I) (P)
Shiny Clean Team 3 (T) (I) (G)
Stephanie Coryea (S) (I)
Vivian Montes (T)
Zariah Hernandez (S) (B)
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