Warranty Claim Form

Online Warranty- How to:

• Complete this form and submit for your warranty claim.
• All fields with a star are mandatory fields in which data must be entered to ensure your claim is processed without errors and/or delays.
• Coleman claims must be submitted within 60 days. All other claims must be submitted within 30 days from repair date. Failure to do so may result in your claim being denied.
• Please hold all warranty parts for 30 business days from the date of filing the claim. *If the manufacturer requires a part return you will receive a notification from the Johnstone Supply Warranty Department within 30 business days from receiving your credit (not from when you submitted the claim.) If a part return request is made and item has been scrapped your account will be charged back for the warranty.
• All Motors, Compressors, and Coils must be returned to the store where they purchased from to recieve credit for warranty.
• All DOA or unit exchanges must be done by calling the store for approval and have a case/claim number from the manufacture's techincal support.